Solutions Architect - Pretoria

SUMMARY:
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POSITION INFO:

Who are we:

We are a leading player in the ICT sector, delivering innovative technology solutions that empower businesses to perform at their best. Our environment is fast-paced, collaborative and built around smart, driven people who thrive on making an impact.

Who are we looking for:

A Solutions Architect who is responsible for configuring, customising and actively participating in the deployment of solutions and products. This includes ensuring seamless implementation, integration and operational alignment of technologies like AIOps platforms (e.g., ScienceLogic), ITSM systems (e.g., ServiceNow), cloud-native applications and supporting automation and observability solutions.

The role operates across client environments, outsourced data centres and hybrid or cloud-native infrastructure, ensuring that solutions are fit-for-purpose, compliant and aligned to the client's business and operational needs.

What will you do:

• Solution Implementation and Configuration
• Technical Solution Support
• Cross-Functional Collaboration
• Documentation and Knowledge Transfer
• Governance, Compliance and Standards

What will you need:

• Hands-on experience with AIOps platforms (e.g., ScienceLogic SL1), cloud environments (AWS, Azure) and ITSM tools (ServiceNow, Motadata, etc.)
• Strong understanding of solution architecture, deployment automation and service integration (SIAM)
• Working knowledge of Enterprise Architecture frameworks (e.g., TOGAF) and agile implementation methodologies
• Solid troubleshooting, documentation and communication skills across technical and non-technical stakeholders
• Familiarity with frameworks such as:
  • ITIL v4 for service management
  • ISO 27001 / NIST for security alignment
  • DevOps/CI-CD deployment practices
  • Infrastructure-as-Code (Terraform, Ansible, etc.) is advantageous

Qualifications and Experience

• Bachelor’s Degree in Information Technology, Computer Science, or related field
• Minimum 5 years of experience in solution implementation, systems integration, or architecture delivery
• Certifications in AIOps tools (e.g., ScienceLogic SL1), ServiceNow, Azure/AWS, or ITIL are advantageous
• Experience in deploying enterprise IT monitoring, automation, or service management solutions in large-scale or regulated environments is a strong advantage