ICT Service Manager (JG P7) Ref No: S20001

SUMMARY:
ICT Service Manager
 
Permanent role
Location: Pretoria, Sunnyside (Onsite)


Are you a tech-savvy leader with a passion for seamless ICT service delivery? Do you thrive in fast-paced environments, ensuring top-tier support while bridging the gap between ICT and business? If service excellence is your game, we’ve got the perfect role for you!

POSITION INFO:
What’s in it for you?

• Lead ICT desktop support services, ensuring top-notch user experiences.
• Be the crucial link between ICT and business, ensuring seamless service delivery.
• Work with cutting-edge IT frameworks like ITIL, ITSM, and COBIT.
• Manage service levels, escalations, and governance while keeping ICT operations running smoothly.

• A 3-year National Diploma or Degree in ICT (NQF 6 or higher).
• ITIL certification to navigate IT service management best practices.
• MCSE, A+, and N+ certifications to showcase your technical expertise.
• More than 3 years of experience as an ICT Desktop Support/Services Manager.
• A solid background in ICT services, infrastructure management, and business service management solutions.
• Hands-on exposure to IT frameworks like ITIL, ITSM, or COBIT.
• Experience managing desktop support teams, projects, and technology.

• Ensure ICT governance over the desktop environment.
• Provide reports and escalations to the Senior Manager.
• Act as a key link between ICT and business, ensuring smooth communication and service delivery.
• Proactively monitor and manage service levels, keeping operations efficient and effective.

• Candidates may be required to undergo competency assessments as part of the selection process.
• Qualification and SA citizenship verification will be conducted. If you have a foreign qualification, ensure it is evaluated by SAQA.
• CIPC is committed to employment equity, and preference will be given to candidates who enhance our diversity goals.

NB! This job is now closed. You can apply for other jobs by uploading your CV.