IT Administrator: Wizard Support

 

Recruiter:

IOCO

Job Ref:

iOCO01699

Date posted:

Thursday, July 14, 2022

Location:

Kempton Park, South Africa

Salary:

Negotiable


JOB SUMMARY:
The Role:

We are searching for 2  IT Administrators: Wizard Support for an amazing opportunity at Isando, Kempton Park.

Core purpose:To provide Wizard support to the business so as to contribute positively to system and business efficiency. The role requires close engagement and collaboration with key internal and exter...

JOB DESCRIPTION:

The Role:

We are searching for 2  IT Administrators: Wizard Support for an amazing opportunity at Isando, Kempton Park.

Core purpose:To provide Wizard support to the business so as to contribute positively to system and business efficiency. The role requires close engagement and collaboration with key internal and external stakeholders

Skills and Experience:

Qualification Required:

  • Matric
  • Valid driverâ??s license

Preferred Qualifications:                 

  • NQF 3 Administrator Qualification
  • Well-developed knowledge of Wizard
  • Broad knowledge of IT systems

Experience Required:

  • 4 yearsâ?? experience using Wizard
  • Experience using Manage Engine call logging system
  • Experience working in an IT related field

Advantageous: 

  • Knowledge of how a call center environment operates
  • Knowledge of Visual Basics
  • Knowledge of IT Desktop support 
Key Accountabilities:

Duties/Responsibilities:

Technical Wizard Support

  • Perform printer server resets
  • Set up Wizard Printer configuration 
  • Maintain Wizard Session Manager
  • Assign location codes
  • Provide Bluestone (Wizard emulator) support
  • Conduct Desktop remote support troubleshooting (Wizard)
  • Perform WebwiZ set up and support

Query resolution 

  • Determine nature of query, investigate all avenues and provide best possible solution to requester
  • If unresolved, log with ABG IT or RAC IT Service desk

Wizard Incident reporting

  • Wizard incidents to be logged on ABGâ??s incident logging portal
  • Track progress of query and provide feedback to requester
  • Follow escalation procedures where required

Security Reports

  • Pull, analyze and compile findings in Excel daily
  • Report on outstanding findings to Operations managers daily
  • Provide summary of late replies
  • Analyze responses from Operations managers
  • Compile and submit reports to Operations Management by 15th working day of every month

E-Invoicing

  • Load new applications for e-invoicing as per SLA
  • Amend and delete existing profiles as required
  • Offer training and support on system to internal users

Location Database 

  • Update location specific information e.g., Branch hours, addresses, fuel prices etc.
  • Open and close branches in Wizard

System access

  • Request access to WaND and SMWR via ABG IT Service Desk
  • Set up MDMS users and reset passwords in ARMS
  • Set up and maintain Wizard PINs
  • Log elevated Wizard access requests on ABG IT portal Fleet / SIPP Codes
  • Control SIPP codes in GDS according to ACRISS standards   
Personality and Attributes:
  • Well-developed verbal and written communication skills
  • Ability to work independently
  • Technical skills (ability to trouble shoot, find root  cause (verbal and physical), basic interpretation of data and developing appropriate solutions)
  • Developed analytical and diagnostic skills 
  • Broad solutioning and problem-solving skills
  • Comfortable completing routine work 
  • Attentive to detail 
  • Preference for planning and organizing 
  • Preference for thinking practically
  • Focus on getting things done 
  • Concern for communicating clearly
  • Strong inclination for change agility
  • Openness to accepting feedback
  • Customer centricity and focus

Important: 

  • Focus on initiating action
  • Remain resilient with stress and pressure
  • Concern for working within parameters

Competencies:

  • Managing tasks
  • Meeting timescales
  • Checking things
  • Producing output
  • Adopting practical approaches
  • Team working
  • Developing expertise

Important: 

  • Articulating information
  • Establishing rapport
  • Following procedures
  • Inviting feedback
  • Showing composure
  • Documenting facts
  • Thinking positively
  • Interpreting data

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

IT Administrator [Must have PACS]
Location: Johannesburg
Salary: 12000
A well renowned organization based in Jhb South is currently looking for a Junior it PACS administrator that will be responsible for fulfilling 1st tier it PACS Administrative duties.
1 day ago


IT PACS Administrator - Alberton Area
Location: Johannesburg
Salary: Market Related depending on Experience
Our Client in the Medical Industry is looking for customer orientated candidate to join their team.
4 days ago


IT / CRM Administrator
Location: Cape Town
Salary: R54 167.00 Monthly
Job Description: The it / CRM administrator will be responsible for administering Salesforce and Monday.com platforms, maintaining data integrity, managing user access, and supporting automation of business workflows. This role will be pivotal in ensuring operational efficiency and providing technical support to the sales, operations, and finance teams.
4 days ago


IT Systems Administrator
Location: Johannesburg
Salary:
25 days ago


IT Administrator & Support
Location: Johannesburg
Salary:
it administrator & supportA leading company in the print-on-demand and commercial print industry is seeking a detail-oriented and proactive it administrator & support professional to join their team in Wynberg, Sandton. The successful candidate will ensure the smooth operation of it infrastructure, provide comprehensive technical support, and implement it solutions that enhance organisatio...
26 days ago


IT Project Administrator
Location: Johannesburg
Salary: Hourly
it Project administrator (Agile/WaterFall) - Contractor
27 days ago


DevOps Engineer – Century City / Hybrid – R720k PA
Location: Johannesburg
Salary: 720 000
DevOps Engineer – Century City / Hybrid – R720k PA
84 days ago


AIOps Pre-Sales Consultant - Pretoria
Location: Pretoria
Salary:
3 days ago


Senior Active Directory Specialist (Architect)
Location: Johannesburg
Salary: 500 Hourly
Senior Active Directory Specialist
4 days ago


Snr Systems Administrator
Location: Johannesburg
Salary:
Join a leading insurance company as a Senior Systems administrator and play a critical role in maintaining, securing, and optimising enterprise it infrastructure. If you have strong hands-on experience with networks, servers, cybersecurity, and disaster recovery, this is a dynamic opportunity to contribute to operational excellence while advancing your it career.
4 days ago


Create a free job alert for IT Administrator: Wizard Support in Kempton Park

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions