IT Applications & Project Lead

SUMMARY:
MTS’s client in the Logistics sector is looking for an IT Applications & Project Lead that will be responsible for managing, implementing, and supporting various Business Line Applications/ Software Systems. The role involves overseeing day-to-day issues, continuous improvement projects, and training end-users. A background in the Freight and Logistics sector would be beneficial particularly if you have Freight Forwarding Business Applications knowledge. This is an onsite, permanent role based in the East of Johannesburg close to OR Tambo Airport.

POSITION INFO:
Responsibilities:
Leadership:

• Coach and Mentor Team members to develop necessary skills
• Make informed decisions that align with the team’s objectives and overall organizational goals.

• Participate in the design and configuration of related applications and report designs.
• Manage specific application implementations, including pre and post Go-live planning.
• Perform due diligence as required.

• Manage system evolution, bug escalations, and resolutions.
• Conduct Expression of Need when required.
• Facilitate proper communication methods for evolution, bug fixes, release notifications to relevant parties.

• Troubleshoot production issues and perform root cause analysis.
• Ensure continuity of interfaces and liaise with vendors and regional IT to resolve issues.
• Develop and maintain support documentation.

• Collaborate with operations and customers to gather business requirements.
• Translate business requirements into technical specifications with regional teams and vendors.
• Perform configuration and tests on various software systems.
• Provide pre, current, and post Go-live support.

• Conduct dynamic training sessions for end-users, trainers, system administrators, managers, and teams.
• Develop training materials and assess training needs.
• Stay updated on new features and releases, industry developments, and clients' needs.
• Assist in redefining and updating training plans and delivery.

• Provide training and support upon request from management.
• Follow the agreed-upon level of support within the specified parameters.

• Utilize incident history to suggest improvements.
• Attend meetings and workshops for continuous improvement in the support role.

• High expertise in Project Management protocols.
• Degree in Business Information Systems or similar.
• Project Management degree.
• Knowledge in Freight Forwarding Business Applications.
• Proficient in MS Office (Word, PowerPoint & Excel).
• Knowledge in Transport Management Systems and SQL is a plus.
• Understanding of Finance and related Reporting is a plus.
• Experience in Freight Forwarding, Logistics, or Transport Management is a plus