IT Associate Customer Engineer

SUMMARY:
We are recruiting for an IT Associate Customer Engineer.

POSITION INFO:
Key Performance Area
- Ensure IT Services are Accessible to Internal and External Company Customers
- Attend IT incidents and requests.
- Configure new equipment.
- Adopt a proactive approach to prevent problems from arising.
- Ensure compliance to OHS when setting up.
Provide Desktop Support
- Provide software and hardware configuration according to business requirements.
- Conduct troubleshooting, maintenance, upgrades, and other activities required for
efficient working of computer systems.
- Undertake maintenance and repairs on damaged and repairable hardware.
Management of Multifunctional Devices and Scanners
- Establish connection and access to MFD and Scanners for all users.
- Identify problems; log calls with Service Desk and escalate matters to senior Lead:
Business Support.
- Manage replacement of consumables in the region.
Provide Network and Telephone Support
- Replace faulty devices.
- Provide 1st line support of telephone infrastructure.
Asset Management
- Undertake audits of hardware and software assets.
- Conduct Bi-annual asset verification.
AV Support
- Attend to AV requests.
- Attend to 1st line AV problems and escalate matters to Lead: Business Support.
Reporting
- Provide input to IT Operations reports.
Qualifications and Experience
- National Diploma in Information Technology related qualification.
- Relevant 2 years’ experience in system support.
Technical and Behavioral Competencies Required
- Planning, Organising, and coordinating.
- Personal mastery.
- Judgment and decision making.
- Ethics and values.
- Client service orientation.
- Citrix knowledge advantageous.
- Willingness to travel and work extra hours