IT Call Planner

Recruiter:

IT Naledi Solutions

Job Ref:

CPT000120/MF

Date posted:

Tuesday, March 3, 2026

Location:

Cape Town, South Africa

SUMMARY:
A Call Planner builds effective working relationships with a variety of stakeholders and operate well within a team environment. The individual displays strong orientation towards ensuring client satisfaction and service delivery in meeting SLA’s and assigning call to Technicians.

POSITION INFO:
KEY JOB OUTPUTS

Log all customers reported faults on the system.
Manage and track the reported fault.
Dispatch the Technicians to attend to the reported fault
Capture the reported fault progress status on the system
Update both internal and external customers wrt fault logged
Ensure you receive all Job Cards back from technicians
Process all Job Cards on the system
Ensure all documentation is filled
Update multiple systems where needed

CORE COMPETENCIES

Excellent written and verbal Skills
Positive attitude
Excellent organisation skills
Excellent analytical and problem-solving skills
An ability to work to tight deadlines and within constraints
Good Listening skills
Ethical
Team player
Ability to perform under pressure
Able to work independently
An understanding of the service delivery environment and stakeholder interests
Good communication skills
Attention to detail
Reliable and able to produce a high quality of work
Display excellent attention to detail and the ability to manage work processes

APPLICATIONS/ENQUIRIES

Email your CV and motivational letter to:

POPIA DISCLAIMER

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The processing of your personal information and sharing it with third parties for verification.
The exercising of your rights provided for by POPIA.
To acknowledge that IT Naledi Solutions (Pty) Ltd will keep the record of your personal information confidential

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