IT Field Technician (Huawei/CISCO certified, Cape Town)

Recruiter:

IT Naledi Solutions

Job Ref:

CPT000074/MF

Date posted:

Friday, December 23, 2022

Location:

Capetown, South Africa

JOB SUMMARY:
Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. Be responsible for acting as a bridge between the client and our operation delivery team.

JOB DESCRIPTION:

REQUIRED LEARNING

Grade 12
Computer Literate – Microsoft – Outlook/Word/Excel Essential
A+ would be advantageous.
N+ would be advantageous.
MCSE
5 years Field Tech would be advantageous.
General knowledge of desktop hardware and software
Huawei certification (HCIA/HCIP Routing & Switching)
Own vehicle
Valid SA driver’s license
Cisco would be advantageous

KEY JOB OUTPUTS

Manage the business relationship with the client to ensure mutual trust & open communication
Takes service calls and performs incident specific activities as directed by the Call Planners
Performs preventative maintenance activities on certain products as directed
Perform hardware and software installations
Takes routine service calls and performs basic maintenance and support.
Responsible for troubleshooting, installing, maintaining and hardware break-fix
Provides technical support to customer in solving technical problems that occur during the installation
Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
Maintain SLA requirements (both internal and external)
Ensure accurate completion of job cards
Work independently without supervision

CORE COMPETENCIES

Excellent written and verbal Skills
Positive attitude and ethical
Excellent organisation skills
Excellent analytical and problem-solving skills
An ability to work to tight deadlines and within constraints
Understanding of the billing / payment cycle
Ability to multi- task
Good Listening skills
Team player
Ability to perform under pressure
Able to work independently and be self-disciplined

POPIA Disclaimer:
By sending your CV to the above-mentioned e-mail address you agree to:

The processing of your personal information and sharing it with third parties for verifications.
The exercising of your rights provided for by POPIA.
To acknowledge that IT Naledi Solutions (Pty) Ltd will keep the record of your personal information confidential.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

IT Field Technician (Cape Town)
Location: Capetown
Salary: Tradelink Retail Systems
it field technician (cape town)
60 days ago

Senior Network & IT Support Technician - Cape Town
Location: Capetown
Salary: Market-Related
You''ll take ownership of the technical environment in Gauteng, supporting the setup, installation, and maintenance of IoT and network systems for regional clients.
3 days ago

Senior Network Administrator
Location: Cape Town
Salary:
Our client is looking for a Senior Network Administrator whose purpose is to implement and support organizational-wide network services, and directives from the Security team and maintain networking documentation. The candidate will monitor and support network equipment, do performance monitoring on existing networks, and provide second-line support to the helpdesk. The candidate will contribute t...
76 days ago

C# Developer
Location: Stellenbosch
Salary:
Launch your software development career with a leading hospitality software solutions provider in Somerset West as a Junior Full Stack Developer. Work on real projects across the full stack while gaining hands-on experience with C#, .NET, and Angular in a collaborative and supportive environment.
2 days ago

Technical Business Analyst
Location: Cape Town
Salary: Annually
Technical Business Analyst who will be responsible for contributing technically to software development projects.
2 days ago

Data Scientist
Location: Stellenbosch
Salary:
We are seeking a talented Data Scientist with expertise in Python, Google Looker, and BigQuery to help transform complex data into actionable insights that drive smarter business decisions.
2 days ago

Data Engineer
Location: Stellenbosch
Salary:
We’re recruiting for a Data Engineer with deep expertise in Google Cloud Platform (GCP) to join a rapidly expanding team.
2 days ago

Backend Engineer (Java)
Location: Cape Town
Salary:
We are looking for an experienced Senior Java Engineer (Remote) with strong expertise in Java back-end development and Spring Boot. Join a dynamic software company delivering end-to-end solutions for clients in the financial services sector.
2 days ago

Mobile Developer (IOS, Android)
Location: Cape Town
Salary:
Our client is seeking a skilled Mobile Developer to join their dynamic team. In this role, you will be responsible for designing, developing, and maintaining high-quality mobile applications for both iOS and Android platforms. You will work closely with cross-functional teams to deliver seamless and engaging user experiences.
2 days ago

BI Team Lead
Location: Cape Town
Salary: 900 000 Annually
We’re looking for a Business Intelligence (BI) Team Lead to join a leading financial services organisation based in cape town. This is a hybrid role, offering the perfect blend of collaboration and flexibility.
2 days ago

IT Field Technician (Huawei/CISCO certified, Cape Town)

Similar jobs you might be interested in:

Create a free job alert for IT Field Technician (Huawei/CISCO certified, Cape Town) in Capetown