IT Field Technician (Huawei/CISCO certified , Durban)

Recruiter:

IT Naledi Solutions

Job Ref:

CPT000055/MF

Date posted:

Wednesday, June 15, 2022

Location:

Durban, South Africa

JOB SUMMARY:
We are seeking a Huawei or CISCO certified IT Field Technician. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. Be responsible for acting as a bridge between the client and our operation delivery team.

JOB DESCRIPTION:

REQUIRED LEARNING

Grade 12
Computer Literate – Microsoft – Outlook/Word/Excel Essential
A+ would be advantageous.
N+ would be advantageous.
MCSE
5 years Field Tech would be advantageous.
General knowledge of desktop hardware and software
Huawei certification (HCIA/HCIP Routing & Switching)
Own vehicle
Valid SA driver’s license
Cisco would be advantageous

KEY JOB OUTPUTS

Manage the business relationship with the client to ensure mutual trust & open communication
Takes service calls and performs incident specific activities as directed by the Call Planners
Performs preventative maintenance activities on certain products as directed
Perform hardware and software installations
Takes routine service calls and performs basic maintenance and support.
Responsible for troubleshooting, installing, maintaining and hardware break-fix
Provides technical support to customer in solving technical problems that occur during the installation
Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
Maintain SLA requirements (both internal and external)
Ensure accurate completion of job cards
Work independently without supervision

CORE COMPETENCIES

Excellent written and verbal Skills
Positive attitude and ethical
Excellent organisation skills
Excellent analytical and problem-solving skills
An ability to work to tight deadlines and within constraints
Understanding of the billing / payment cycle
Ability to multi- task
Good Listening skills
Team player
Ability to perform under pressure
Able to work independently and be self-disciplined

POPIA Disclaimer:
By sending your CV to the above-mentioned e-mail address you agree to:

The processing of your personal information and sharing it with third parties for verifications.
The exercising of your rights provided for by POPIA.
To acknowledge that IT Naledi Solutions (Pty) Ltd will keep the record of your personal information confidential.

Applications/Enquiries:
Email your CV to

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

IT Field Engineer/Customer Support Engineer (L2)
Location: Durban
Salary: 35 000 Monthly
Role: it field Engineer/Customer Support Engineer (L2)Location: Westville, durban (In office)Join a leading, fast-growing MSP as an L2 it Support Engineer! Be part of a collaborative, employee-centric team where innovation, growth, and fun go hand in hand.Apply now and thrive in a great workplace!
7 days ago

Beer/Soda Draught and Coffee Machine Quality Supervisor (PINETOWN)
Location: Pinetown
Salary:
Today

Medical Device Technician - KZN
Location: Durban
Salary: Monthly
Well known medical equipment supplier requires an experienced Medical Device technician for the KZN region. Experience with pumps, infusion or transfusion medical equipment is essential.
3 days ago

UAV Technician
Location: Pietermaritzburg
Salary: Market Related
A well-established company specializing in advanced drone technology and solutions, primarily focusing on the agricultural sector is seeking the above to be responsible for diagnosing, repairing, and maintaining UAVs, conducting test flights, providing technical support, and ensuring compliance with safety regulations while assisting with client demonstrations and on-site servicing.
11 days ago

SENIOR SYSTEMS ENGINEER DURBAN (HYBRID) @ R1M PER ANNUM
Location: Durban
Salary: 1000000
SENIOR SYSTEMS ENGINEER durban (HYBRID) @ R1M PER ANNUM
8 days ago

Coordinator
Location: Ballito
Salary: Monthly
Company providing Hospitality & Travel Partners with emergency & incident support in remote areas, where logistics are complex, incidents are unpredictable and support is far away, is looking for a Coordinator.This role is ideally suited to a candidate that has extensive experience in an inbound travel environment with knowledge of remote African areas or someone that has worked lodge base...
11 days ago

Data and Analytics Team Lead (Business Intelligence / Mentorship Focus) - Durban – up to R900k
Location: Durban
Salary: 900000
Data and Analytics Team Lead (Business Intelligence / Mentorship Focus) - durban – up to R900k
15 days ago

Project Manager
Location: Durban
Salary:
15 days ago

HR Officer
Location: Durban
Salary: 35000 Monthly
Our client a specialist in Manufacturing and sales of Wiring Harnesses and Components for Automobiles.
17 days ago

App Developer
Location: Kloof
Salary: R22 000 Monthly
Our client is seeking a passionate App Developer with solid experience in Flutter and Dart to join their innovative R&D team. This role is ideal for someone who enjoys hands-on development across Android, iOS, and Huawei platforms. You’ll work closely with technical teams to enhance existing apps and build new solutions, contributing directly to products used in smart automation and tele...
24 days ago

IT Field Technician (Huawei/CISCO certified , Durban)

Similar jobs you might be interested in:

Create a free job alert for IT Field Technician (Huawei/CISCO certified , Durban) in Durban