IT Helpdesk & Support Technician

Recruiter:

Link Personnel

Job Ref:

IT115

Date posted:

Sunday, February 20, 2022

Location:

Johannesburg, South Africa

Salary:

200000

JOB SUMMARY:
IT Helpdesk & Support Technician

JOB DESCRIPTION:

Key Responsibilities:

The handling of the tickets assigned to you by your team lead and Level 1 - Helpdesk agent
Initial problem diagnosis of the case as well as next-steps
Identify and discuss root cause of user technical issues
Correctly follow the processes and procedures set out for your team
Work together efficiently with onsite technicians to correctly diagnose and troubleshoot issues
Respond to assigned tickets/tasks in accordance with Service Level Agreement guidelines
Update technical support documentation when required

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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