IT Helpdesk Support Clerk

Recruiter:

Sydsen

Job Ref:

JHB003167/NW

Date posted:

Friday, August 19, 2022

Location:

Centurion, South Africa

Salary:

R 9000

JOB SUMMARY:
Our client is seeking an IT Helpdesk Support Clerk to join their team

JOB DESCRIPTION:

The Helpdesk Support Clerk assists staff and provides basic application assistance of software and/or hardware support.

Description of Position

First line telephonic support to technicians
Log all calls on the call tracking system
Ensure all calls remain within the SLA of the company
Escalating unresolved issues
Continually upskill own knowledge of support products and solutions

Knowledge and Skills

Must have good communication skills with the ability to communicate at all levels
Must be able to work within a team and have excellent customer service experience.
Must have excellent working knowledge of MS Windows and Call logging system knowledge advantageous
Must be able to troubleshoot hardware components and software incidents via the phone

Qualifications Required

Grade 12
IT qualification (A+ /N+ or a combination thereof) advantageous

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