IT Helpdesk Support Specialist

SUMMARY:
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POSITION INFO:

Type: In-office, full-time

Salary: Basic Salary Negotiable + Bonus (Discretionary) + daily lunch

Report: IT Manager

We are looking for reliable and client-focused Help Desk IT Support Technician to provide first-line technical support on Windows and MacOS to internal users.

The ideal candidate will troubleshoot hardware and software issues, resolve IT support tickets, and ensure users can work efficiently with minimal disruption.
NB: This is an On-Site position, and remote working is not an option

Key Criteria for consideration

• 5 years’ proven experience in an IN-HOUSE Help Desk or IT Support role within the PROFESSIONAL SERVICES industry is essential
• MUST have strong knowledge of Windows and/or macOS operating
• Completed Tertiary qualification in IT or Computer science or similar
• Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft) are a
• Familiarity with Microsoft Office 365, network troubleshooting, and ticketing
• Good understanding of IT security principles and user access
• Excellent communication, problem-solving, and customer service
• Ability to prioritize tasks and work independently in a fast-paced

Key Responsibilities

• Respond to user queries via ticketing system, email, or phone in a timely and professional manner.
• Diagnose and resolve hardware, software, network, and application
• Install, configure, and maintain desktop systems, laptops, printers, and other office equipment.
• Manage user accounts, permissions, and system access in Active Directory and company systems.
• Escalate unresolved issues to appropriate technical
• Document incidents, solutions, and updates in the help desk
• Support remote users and ensure secure connectivity (e.g., VPN, remote desktop).
• Assist in onboarding/offboarding processes including setting up new equipment and user accounts.
• Maintain IT inventory and ensure assets are properly
• Contribute to improving internal IT processes and user support

If you have not received any feedback from us within 5 working days please consider your application unsuccessful.

**By sending your CV along with other additional documents you give consent to HWR to process and retain your personal information for the current opportunity as well as for future opportunities**