SUMMARY:
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POSITION INFO:
Key Responsibilities Act as the final escalation point for complex IT issues and critical system failures Perform deep-dive troubleshooting across Windows, Linux, VMware, Citrix, M365, Azure AD, SQL, and DevOps environments Lead root cause analysis (RCA) for high-impact incidents, implementing long-term solutions Optimise and troubleshoot enterprise mobility (Ivanti Neurons, UEM, UMS, iPads, tablets) Mentor and support L1\/L2 engineers, sharing expertise and best practices Manage and optimise Windows Server (2016, 2019, 2022), Linux, Active Directory, Exchange (2016\/2019\/Online), and SharePoint (2016\/Online) Oversee and enhance virtualization platforms (VMware ESX, vCenter, Citrix XenApp\/XenDesktop, Netscaler, RSA, FSLogix) Architect and maintain backup & disaster recovery solutions (Veeam Backup, Replication, iLand, Veeam One, Veeam Monitor) Configure and manage SANs, HP Servers, replication, UPS, and high-availability environments Deploy and utilize PRTG Enterprise Monitoring to improve incident management and system optimization Lead network troubleshooting and optimization (DNS\/DHCP, routing, switching, Meraki, SilverPeak, VPNs, VoIP, Brocade Fibre, Palo Alto, HPE, Cisco) Strengthen enterprise security policies, ensuring firewall, VPN, and cloud security best practices Collaborate with network architects to design and implement secure, scalable IT solutions Deploy and optimize security solutions with Darktrace, Zscaler, and CrowdStrike Manage and support DevOps pipelines (GitHub, GitLab, Azure DevOps, Visual Studio, Python, Visual Basic) Automate infrastructure tasks using PowerShell, Python, or other scripting tools Optimise SQL environments (SQL 2016\/2019, DBA, Reporting Services, Integration Services, Power BI, Analysis Services) Lead infrastructure projects, including cloud migrations, security hardening, automation, and system upgrades Develop and implement best practices for patch management, performance tuning, and compliance Collaborate with senior leadership and C-level stakeholders to shape IT strategy Drive service improvements, capacity planning, and performance monitoring using ServiceNow ITSM Document solutions, create runbooks, and enhance IT operational workflows
