IT Manager

SUMMARY:
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POSITION INFO:

Our client in the retail industry is seeking a driven and dynamic IT professional with solid management and leadership experience to fill the role of IT Manager. The ideal candidate will be responsible for overseeing the daily management of the company's IT infrastructure, operations, and software, including planning, designing, implementing, and managing all IT systems and services. Additionally, the IT Manager will supervise the IT staff and ensure that their work aligns with the business's needs. We are looking for a highly motivated and detail-oriented individual who can lead the IT team in building processes and implementing initiatives, developing and executing our clients IT strategy, prioritizing tasks, and delivering results in a fast-paced retail environment. Please note: This will be an in office-based position in the Southern Suburbs of Cape Town.

Qualifications:

• Bachelor’s degree in computer science\IT management
• 8+ years of experience in IT management
• Industry specific experience in retail/wholesaling/logistics/supply chain management will be advantageous.
• Strong understanding of IT infrastructure, IT Service Management, Leadership and People Management
• Excellent problem-solving and analytical skills
• Must be highly motivated and driven.

Desired Skills:

• Experience with agile development methodologies and web development practices. Managed IT Teams before.
• Solid experience with DevOps practices – JIRA, Confluence, Delibr would be plus.
• Exposure to a variety of front end and back end IT technologies
• Experience with big data technologies
• Experience with cloud computing platforms (e.g., AWS, Azure, GCP)
• Demonstratable experience building processes and implementing initiatives.
• Strong analytical and problem-solving skills.
• Excellent leadership, organizational and communication skills
• Online retail experience will be an advantage.

Duties and Responsibilities:

• Manage large IT projects, including design, deployment, and monitoring of new systems and services
• Analyze business requirements and develop solutions in partnership with stakeholders
• Develop and implement IT strategies aligned with business goals
• Oversee IT resources, including hardware, software, personnel, and systems
• Ensure IT support, troubleshooting, training, and application development
• Develop and implement security and disaster recovery plans
• Monitor business-critical IT functions and escalate potential issues
• Conduct system audits, design training programs, and share operation system reports with senior staff
• Oversee major IT projects, including system updates, upgrades, migrations, and outages