IT Manager

SUMMARY:
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POSITION INFO:

IT Manager – Cape Town

Job Purpose:
The IT Manager is responsible for managing and supporting all IT operations within our Cape Town offices, while supporting the broader national IT team, ensuring the availability, stability, and security of systems in the Cape Town operation. The role focuses on delivering effective IT support for operations, maintaining infrastructure, and ensuring compliance with company standards and regulatory requirements.

Key Responsibilities:
· Lead and manage all IT operations within the assigned region, including infrastructure, connectivity, and end-user support.
· Ensure optimal performance and uptime of systems critical to operations (e.g., diallers,).
· Oversee the installation, configuration, and maintenance of IT assets including servers, networks, telephony systems, desktops, and security tools.
· Act as the regional escalation point for high-impact incidents and ensure resolution within SLA.
· Coordinate with vendors and service providers to support regional IT needs (e.g., ISPs, telecom providers, hardware suppliers).
· Support new site setups, campaign rollouts, expansions, and relocations within the region.
· Ensure data protection, cybersecurity, and compliance with POPIA, GDPR, and internal IT governance policies.
· Conduct regular IT audits, risk assessments, and disaster recovery drills for regional sites.
· Monitor IT asset inventory and coordinate procurement, deployment, and lifecycle management of equipment in the region.
· Lead, coach, and develop the IT support team, ensuring high levels of service delivery and professionalism.


Minimum Requirements:
Bachelor’s Degree in Information Technology, Computer Science, or related field
Minimum 5–7 years’ experience in IT, with at least 3 years in a management role
Experience in BPO, call centre, or telecom environments is essential
Strong knowledge of dialler system functionality and management
Proficient in network infrastructure, firewalls, VPNs, Windows/ servers


Preferred Certifications:
CompTIA Network+ / Security+
CCNA or similar networking certifications
ITIL certification

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