IT Manager

SUMMARY:
The IT Manager is responsible for managing and overseeing the organisation’s entire technology environment, including infrastructure, cybersecurity, user support, and all ERP systems used across the company.

POSITION INFO:

This role ensures the stability, integrity, and performance of all IT platforms while supporting business operations, driving improvements, and enabling strategic growth.

Key Performance Areas

Hardware And Software Maintenance

• Ensure daily system backups are completed and securely stored, including offsite copies.
• Maintain all hardware in optimal working condition to support business operational needs.
• Recommend hardware upgrades or replacements based on lifecycle and performance.
• Ensure legal compliance for all software licenses used within the organisation.
• Troubleshoot and resolve software issues promptly to minimise downtime.
• Maintain and compile spreadsheets and data extracts derived from the Syspro.

Enterprise Resource Planning Systems Management

• Act as the overall custodian of all ERP systems within the organisation.
• Oversee ERP performance, availability, security, and data integrity across all modules.
• Manage ERP configurations, upgrades, enhancements, and system integrations.
• Maintain ERP access controls, permissions, and segregation of duties.
• Lead ERP-related projects, rollouts, and continuous improvement initiatives.
• Ensure ERP systems support operational, financial, and reporting needs
• Ensure full audit readiness and compliance for all ERP processes and data.

Infrastructure Management

• Manage network infrastructure and WAN connectivity across all branches.
• Oversee data lines linking branches to Head Office servers and cloud environments.
• Maintain email and messaging platforms, including Exchange.
• Ensure network uptime, optimisation, and security across the organisation.
• Support and maintain disaster recovery and business continuity systems.

Project Management

• Lead and Manage IT projects, including the design and deployment of new IT systems and services.
• Manage timelines, resources, budgets, and communication for IT initiatives.
• Manage IT projects from conception to completion, ensuring they are delivered on time, within scope, and on budget.
• Implement project management methodologies to track progress, manage risks, and ensure successful project delivery.

User Support & Helpdesk Management

• Oversee IT support and helpdesk functions, ensuring timely and efficient resolution of user issues.
• Maintain high levels of customer satisfaction by ensuring the IT team delivers excellent service to end-users.
• Identify and address recurring issues by implementing long-term solutions and improving helpdesk processes.

IT Security & Compliance

• Ensure that IT systems are secure and compliant with relevant regulations, such as data protection and cybersecurity standards.
• Develop and enforce IT security policies and procedures to safeguard organisational data.
• Implement and monitor disaster recovery plans, backup solutions, and business continuity strategies.

IT Operations Management

• Manage daily operations of the IT department, ensuring all systems are running efficiently and securely.
• Manage system administration, network management, and server infrastructure maintenance.
• Ensure timely resolution of IT-related incidents and issues, providing technical expertise when needed.

Management of IT Service Providers

• Oversee and manage all external IT service providers responsible for supporting branch operations.
• Establish service-level expectations, performance standards, and contractual deliverables.
• Ensure service providers meet uptime, response time, and quality-of-service requirements.
• Monitor and evaluate provider performance through SLAs, KPIs, and periodic reviews.
• Coordinate support across multiple branches, ensuring consistent service delivery.
• Resolve escalated issues, enforce accountability, and drive continuous improvement with vendors.
• Manage relationships, contract renewals, negotiation of terms, and cost optimisation.
• Ensure external providers comply with organisational security, data protection, and IT governance standards.

Stock take and Month End support

• Prepare ERP systems for all stock takes, including system freezes and validation checks.
• Provide technical support for month-end and year-end system rollovers in coordination with Finance
• Ensure scanning devices, applications, and warehouse connectivity are fully functional.
• Provide training and support to users participating in stock takes.
• Validate and import count data, troubleshoot discrepancies, and support reconciliations.
• Analyse system performance post‑stock take and recommend process improvements

Qualifications and Experience

• Grade 12 or NQF 4 equivalent
• Tertiary qualification in information technology, Computer Science, or related field
• 5-8 years of experience in IT with at least 3 years in a management role
• Syspro knowledge

Skills Required

• In-depth knowledge and hands on experience of IT infrastructure, networking, systems administration, Applications, cloud platforms, cybersecurity and end user support.

Proven ability to manage suppliers and IT budgets