IT Manager

SUMMARY:
A leading technology-driven organisation is looking for an experienced IT Manager to take ownership of day-to-day IT operations across a complex, multi-site environment.

POSITION INFO:
This is a hands-on operational leadership role suited to an IT professional who enjoys being close to the technology, leading a Tier 2 team, driving infrastructure reliability and ensuring that IT services, security controls and support processes consistently perform to standard. The Role You will work closely with the Head of IT, translating the broader technology strategy into disciplined day-to-day execution . You will lead Tier 2 IT operations while working across infrastructure, networking, cloud, endpoints, cybersecurity, backups and service management. Key Responsibilities Lead and manage Tier 2 IT support and infrastructure operations Manage escalations across Tier 1, Tier 2 and Tier 3 , ensuring issues are properly diagnosed and resolved Oversee Windows Server, Windows 11 and Linux environments Manage AWS cloud infrastructure , monitoring, backups, DR and operational performance Oversee SD-WAN, WAN\/LAN, VPN, DNS\/DHCP, routing, switching, firewalls and site connectivity Manage Microsoft 365, Entra ID, endpoint management and identity operations Drive patching, EDR\/MDR\/SIEM, vulnerability remediation, MFA and privileged access controls Lead major incident management, root-cause analysis and corrective actions Ensure effective backup, restore and disaster recovery testing Manage IT assets, configurations, licences, infrastructure documentation and lifecycle planning Coordinate infrastructure, cloud, ISP and technology vendors Drive service levels, ticket ageing, SLA performance and operational KPIs Coach, develop and performance-manage the Tier 2 technical team Identify recurring issues and improve SOPs, automation, monitoring and operational processes Technical Environment Windows | Linux | AWS | Microsoft 365 | Entra ID | SD-WAN | Networking | Firewalls | VPN | DNS\/DHCP | EDR\/MDR\/SIEM | IAM\/MFA | Vulnerability Management | Backup & DR | MS SQL Server | PostgreSQL | PowerShell | Bash\/Python | ITSM What We're Looking For 7-12+ years' experience across IT infrastructure, networking, cloud or technical support At least 3-5 years' experience leading an IT infrastructure, support or operations team Strong hands-on experience across infrastructure, networking, cloud and endpoint environments Proven experience managing Tier 2 escalations and working with Tier 1, Field Services and Development\/Tier 3 teams Practical experience with operational cybersecurity, vulnerability remediation and security controls Experience within a multi-site, customer-facing or 24\/7 environment is highly advantageous Strong Linux administration and troubleshooting experience Solid AWS operational experience Strong networking and firewall knowledge Experience with incident management, RCA, disaster recovery and service management PowerShell experience is required; Bash and\/or Python would be advantageous Relevant IT, infrastructure, cloud, networking, cybersecurity or service-management qualifications\/certifications are advantageous Apply now! For more exciting IT vacancies, please visit: If you have not had any response in two weeks, please consider the vacancy application unsuccessful. For more information contact: Raees Sadek IT Recruitment Researcher

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