IT PROJECT MANAGER & SERVICE DELIVERY

Manage day to day functions of the group's IT

+ Handle all day-to-day issues that arise and escalate to GITO where appropriate

+ Manage IT Administrator and Infrastructure and Support team

+ Manage external service providers

+ Standardise procedures to improve efficiency of subordinates and other human resources 2: Maintenance of secure IT Environment

+ Manage compliance score in Microsoft compliance centre

+ Ensure appropriate security policies and procedures are implemented and maintained

+ Report potential issues to GITO

+ Conduct research and provide recommendations to GITO to ensure security is maintained

Infrastructure and support

+ Manage support escalations and ensure timeous resolution

+ Liaise with infrastructure and support lead to ensure stable environment

+ Ensure systems are properly administered according to agreed standards and procedures

+ Ensure turnaround times are within agreed SLA’s

+ Ensure department is appropriately staffed at all times and plan capacity

Service Providers

+ Manage SLAs of service providers and ensure on-time delivery

+ Handle and resolve complaints

+ Manage Service provider support functions and ensure support is effective

Manage Group IT Projects

+ Develop/Compile detailed project plan with milestones (together with service provider project manager)

+ Liaise with and manage external service providers

+ Liaise with internal clients and other role players

+ Ensure adherence to project timelines and on-time delivery

+ Reporting in-line with project governance on the following:

• All technical aspects of projects
• Delivery, delays and issue resolution on project deliverables
• Formal reporting of all governance meetings – reports to inform GITO report back to management
• Any other project reporting as identified

Delivery of Information Systems

+ Ensure strict project governance according to agreed procedures and standards

• Track and report on progress as per agreed project governance structure
• Identify delivery risks early and report to project owner

+ Ensure projects are kept within scope and advise GITO if scope adjustment is required

+ Establish, manage and co-ordinate project team as required from time to time

Systems Development

+ Assist with business analysis to ensure development is in line with business requirements

+ Ensure best practice is followed in the development of information systems

+ Continuously assess all systems and development on a technical level

• Ensure best practice is followed in selecting appropriate programming environments

Systems Implementation

+ Plan and implement or assist with implementation and user adoption training for any new software (depending on nature of project)

+ Constantly evaluate existing and new systems' fit for purpose use within the company

+ Manage and oversee user awareness training & content distribution

+ Regular feedback and updates to internal stakeholders and management

+ Assist with compiling budgets as required

• Obtain management approval and sign-off before implementation
• Liaise with finance to ensure adherence to financial framework

+ Strict monitoring and control of budgets and costs of all service providers, internal functions and projects

+ Report back on actual vs budgeted costs

+ Regular feedback on financial performance as agreed from time to time