IT Quality Assurance Manager

As an IT Quality Assurance Manager, you'll be responsible for ensuring that the systems and software used by the business are of high quality. You will work closely with other departments to help identify problems within our products or processes and then devise solutions to these issues.

Requirements

• Working in close cooperation with the business customers and teams, the Quality Assurance Manager applies analytical and business skills to evaluate existing and identify new or enhanced systems, products, and processes which advance business objectives.
• Establishes and has overall responsibility for the goals, policies, and procedures for the end-to-end software quality assurance function
• Determines the tools, techniques, staffing and methodologies that ensure the efficient release of quality software features and new products in line with SAFe Agile built-in quality principles
• Creates strategies and specific objectives for the quality function ensuring working agreements are established with internal and external teams
• Ensuring that a quality framework is established and documented in line with confirmed strategies and objectives, and any required updates or changes post review sessions are incorporated and socialised with all programme stakeholders as part of continuous improvement efforts
• Ensuring that the quality framework is embedded into the adopted ways of work and that teams are equipped to align to the defined quality processes and controls
• Develops budgets/policies/procedures to support the organisations objectives
• Contributes to the governing authorities within the division
• Drive maturity in the adoption of a test-driven design and development approach
• Manage the quality aspects around planning, designing, building, and implementation of IT services including defects, new development, and major enhancements to systems, and across system ecosystems
• Ensures planning and implementation of quality checks to ensure that quality elements and standards as per the defined quality framework are adhered to, including: o Requirements elicitation and elaboration – both functional and non-functional
• Analysis efforts and artifacts
• Architecture efforts and artifacts
• Delivery and test efforts and artifacts
• Ensures the ‘Definition of ready’ and the ‘Definition of done’ at epic/feature / user story levels are agreed upon, documented, maintained, and socialized across and within value streams as well as delivery teams
• Ensure effective coordination of all quality assurance activities across teams together with the responsible delivery leads
• Monitors and ensures adherence to ‘Definition of ready’ and ‘Definition of done’ as agreed and defined
• Reviews evaluates, and analyses complex information for the purpose of ensuring the department meets established quality standards and remains compliant
• Ensures test efforts are comprehensive to ensure overall quality deliverables:
• Develops, manages, and executes all phases of quality assurance testing, including analysis of product requirements to produce end-to-end test requirements
• Ensures requirements coverage based on agreed standards
• Ensures full test coverage for assigned deliverables, covering happy day and negative testing scenarios
• Manages non-functional testing strategy and plan including performance testing, availability, load and stress testing, etc.
• Manages the planning of and oversees systems integration testing and user acceptance testing
• Monitoring and ensuring that test plans & activities for unit testing, integration testing, and UAT include Control & Regulatory Compliance framework adherence testing, while also ensuring cross-team alignment

Qualifications

• Degree / Diploma in Technology / Information Management
• Relevant Qualification in Quality Assurance and Governance Principles
• Qualification Preferred
• Post Graduate Degree in Technology / Information Management
• SAFe Agile certification
• Experience
• 8+ years’ relevant experience of which 5 years of management experience in terms of quality assurance and testing in a software development environment
• Demonstratable experience in the adoption of Test-Driven Design and Development
• Previous experience in business analysis and associated best practice principles preferred
• Deep technical expertise and a good understanding of the underlying business processes and systems
• Experience of working in a high-pressure environment and working to tight deadlines
• Experience in working with multiple third-party vendors
• Experience in advocating development practices like test-driven development, continuous integration, and continuous deployment
• Experience in working on several successful projects in the web and mobile environment
• Previous exposure to full life cycle systems development
• Solid understanding of agile methodologies
• Exposure to complex change environment and experience in project integration
• Exposure to IT project and program management, IT lifecycle and ITIL processes