IT Senior Analyst

SUMMARY:
Well-established manufacturing company based in Benoni is seeking an IT Senior Analyst to join their team (APAC & MEA)

POSITION INFO:
Requirements:

• 10 years work experience in IT Lead, Technical Support, Desktop Support Engineer, or similar role in an Enterprise environment
• BS degree in Information Technology, Computer Science or relevant field
• English Fluency both written and verbal
• Ability to diagnose and troubleshoot technical issues
• Microsoft certification in (MCSE), (MOS), Linux, Cisco or similar technologies.
• General networking TCP/IP, DHCP, DNS (CCNA certified is preferred)
• Experience supporting a manufacturing or industrial environment would be a distinct advantage

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Following standard procedures for proper escalation of unresolved issues to the appropriate teams
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged
• Prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with customers