IT Senior Specialist

SUMMARY:
A global consulting firm is looking for a IT Senior Specialist. This organization is passionate about unlocking potential and making change happen, delivering integrated solutions through leading-edge management consulting, technology and design, and corporate and digital ventures.

POSITION INFO:
This specific client has invested in diversity, equity, and inclusion; employee well-being; learning and development; and safety and security.
 
As an IT Senior Specialist you work closely with a team of IT professionals with the primary responsibility to execute local IT projects, provide solutions to issues, and help manage local stakeholders to ensure the team is delivering a high level of customer care to colleagues and visiting clients. This includes, but is not limited to user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance and all other technology needs of the office.
 
If this sounds like a company you would like to work for, reach out to --------Please upload your CV here-------->
 
Duties:

• Providing a high level of customer service through on-site technology support in both home and office environments, over a variety of platforms (e.g. PC, Mac, iOS, Android, etc.) for all assigned teams in a fast-paced environment
• Supporting the user community by providing tailored solutions for their technology while on-site in offices, at client locations and at special events e.g. executive speeches, press conferences, offsite meetings etc.
• Preparing and deploying laptops for staff, including all required user profile configuration and data migration as well as maintain configurations of computer systems according to established requirements and documenting critical and routine technical procedures as well as end user literature
• Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
• Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources (Zoom and WebEx in particular)
• Plan and work on projects in an operational capacity for both global and local initiatives such as evaluating existing systems and recommending technology for upgrade and replacement, and evaluating new technologies for potential applicability
• Compile various reports including but not limited to IT dashboard, inventory tracking and management, service assessments, mobile usage, hardware planning plus others

• Matric (Grade 12); 
• Bachelor’s degree Computer Science, Computer Software / Computer Systems Engineering, Electronics, Information Systems. 

• 4/ 6 years relevant experience; 
• Broad experience in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
• Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience
• WebEx/Zoom meeting setup and basic troubleshooting experience
• ITIL Foundation certified or a clear understanding of the ITIL system and ticketing process
• Strong analytical and planning skills demonstrating working knowledge of tools such as Tableau, Alteryx and MS Project
• Project management experience

NB! This job is now closed. You can apply for other jobs by uploading your CV.