IT Services Manager

Recruiter:

Jordan HR

Job Ref:

TTS000080/Elana

Date posted:

Wednesday, May 13, 2026

Location:

Midrand, South Africa

Salary:

450 Hourly

SUMMARY:

Our client , a leader in Telecommunications industry is seeking an experienced IT Service Manager to join their IT Insurance division. Responsible for the end-to-end planning, delivery, performance management, and continual improvement of IT services across the organisation, ensuring alignment with business objectives and operational excellence.

POSITION INFO:

Qualifications & Experience:

Education

Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field.

Professional Experience

Minimum of 5–7 years of progressive experience in IT Operations or Service Management.
At least 3 years of experience in a leadership or managerial role.
Experience within a multi-vendor or enterprise environment will be highly advantageous.
Familiarity with South African regulatory requirements, including POPIA and cybersecurity frameworks.
Experience working within dynamic industries such as Finance or Telecommunications will be considered an advantage.

Essential Skills & Competencies:

Leadership & People Management
Communication & Interpersonal Skills.
Analytical & Problem-Solving Skills
Technical Knowledge
Solid understanding of IT infrastructure, networking, cloud services, cybersecurity principles, and IT service management.
Hands-on experience with ITSM tools such as Jira, Remedy, or similar platforms.
Business Acumen
Customer Focus & Adaptability
Project Management - Familiarity with project management methodologies and frameworks, including Agile and PRINCE2.

Preferred Certifications:

ITIL 4 Foundation certification or higher (e.g., ITIL 4 Managing Professional or Strategic Leader).
Project Management certifications such as PMP, CAPM, or PRINCE2.
Security or risk management certifications, including CISSP, CISM, or CRISC.
AWS certification(s) will be advantageous.

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