SUMMARY:

Senior IT Technician / Systems Coordinator Springs Abattoir, Gauteng

Key Responsibilities

• Manage and operate the internal IT helpdesk function
• Act as first responder for IT, systems, and technology-related issues
• Diagnose and resolve hardware, software, networking, reporting, and operational system issues
• Coordinate and manage escalations to third-party service providers where required
• Support and maintain Microsoft Office, Outlook, Excel, and Windows environments
• Assist users with advanced Excel formulas, spreadsheets, and reporting requirements
• Develop and maintain SQL queries, reports, and stored procedures
• Connect SQL data and stored procedures to Excel and Power BI dashboards for dynamic reporting
• Assist with implementation of new systems, technologies, workflows, and integrations
• Work closely with ERP, MES, and operational systems
• Understand and document business logic, workflows, and system requirements for programmers and developers

• Coordinate with external programmers and consultants regarding integrations, APIs, SDKs, and development requirements
• Assist in managing and supporting:
  • Sage Evolution ERP
  • MES systems such as Innova/Axin
  • Feedlot systems such as Gigalot
• Support networking infrastructure and perform emergency repairs where required
• Assist with maintenance and troubleshooting of:
  • Scales and weighing systems
  • Label printers and printheads
  • PDA devices
  • Two-way radios
  • Laptops and end-user equipment
• Manage issuing and tracking of company IT equipment
• Assist with IT security awareness and safe technology practices
• Participate in standby and after-hours support for a 24/7 operation

POSITION INFO:

Minimum Requirements

• Strong general IT support and troubleshooting experience
• Advanced Microsoft Excel skills
• Strong SQL knowledge, including writing stored procedures and reports
• Good understanding of Microsoft Office and Outlook
• Strong networking knowledge
• Ability to work independently and under pressure
• Strong problem-solving ability
• Excellent communication and user-support skills
• Valid driver’s license and reliable transport (4x4 or 2x4 advantageous)
• High quality home internet line (required to log in after hours)
• Willingness to travel between Springs and Delmas

• Willing to take support calls at any time at night or over weekends and public holidays
• Willingness to work after hours and be on standby when required

Highly Advantageous Skills s Experience

• Experience with Sage Evolution ERP
• Strong accounting and financial systems understanding
• Experience with MES systems and system integrations
• Knowledge of APIs and SDK integrations
• VBA, NET, ASP.NET, Python, or other programming experience
• Power BI dashboard development
• Feedlot, agricultural, abattoir, or manufacturing industry experience
• Hardware repair and maintenance experience
• Experience with industrial environments and operational systems Education s Qualifications (Not mandatory, but highly advantageous) Business s Analytical Degrees

• BCom Informatics (with strong accounting knowledge)
• BCom Accounting (with very strong IT experience)
• BCom Actuarial Science (with very strong IT experience)
• Other relevant business, financial, analytical, or information systems degrees

IT Qualifications s Certifications

• CompTIA A+ Certification
• CompTIA Network+ Certification
• Relevant IT support or systems administration certifications
• Microsoft-related certifications
• SQL, database, reporting, or BI-related certifications
• Networking and infrastructure certifications

AI s Technology Mindset

The Ideal Candidate

• Hands-on and practical
• Technically curious
• Reliable under pressure
• Comfortable in industrial and operational environments
• Willing to learn complex business systems
• Able to communicate with both technical and non-technical users
• Capable of taking ownership and driving problems to resolution