IT Support & Infrastructure Technician (L1) Cape Town Goodwood

SUMMARY:
-

POSITION INFO:

IT Support & Infrastructure Technician (L1) – Automotive Industry | Goodwood, Cape Town

(Hardware, Software & SQL) – Automotive Sector - IT All-Rounder | Microsoft & SQL Environment

JOB OVERVIEW / ROLE PURPOSE

• Support of users, New & Current Established Systems:
  • Vision, Back-up, Workstations, Basic network, Printing and Microsoft Applications.
• Multiple Site Support of IT hardware infrastructure:
  • Cape Town Distribution Centre, and
  • Cape Branch Offices

Performs the following daily:

• IT Hardware and Software Support
• Assist Operational Team with WMS, Office 365, Antivirus and Windows Support at Head Office
• Assist operational team in the branch office s with:
  • POS and Back Office (Vision Pro, Antivirus, Backup and Windows) support.
• Update and Maintain Asset Register and user configuration on windows, Office365, POS, Uniclox.
• Deploy and document group wide Firewall Configuration Setup for branches

Must have:

• Valid Drivers ‘licence
• Ow Vehicle
• Clear ITC records (No Defaults, Judgements or Debt Review)

MINIMUM REUIREMENTS

Qualifications:

• Matric with Mathematics
• Information Technology Degree
• Microsoft Certification (advantageous)
• Security Certification (advantageous)

Experience:

• More than 2+ years' experience with configuring and setting up IT of systems.
• IT ALL ROUNDER: Technical knowledge and experience of:
  • Hardware and Software Deployment,
  • Troubleshooting & Problem solving
    • Excellent Troubleshooting skills with rapid resolution
  • Must have a good understanding & Handson experience of IT Infrastructure:
    • Microsoft Infrastructures
    • Microsoft applications and SQL DB (MS SQL Databases)
    • IT Security (FW, IPS, EPS) in line with CIS controls
    • ICT Infrastructure Monitoring
  • Firewall Configuration Setup
  • Ability to take ownership of an ICT problem or project from beginning to completion.
  • Knowledge of ISO policies relating to network and security.
  • Strong analytical skills for Information processing.

Technical Competencies

• L1 LAN Network (Basic)
• L1 Wireless Network (Basic)
• L1 WAN Network (Basic)
• L1 Phones & Printers (Basic)
• L1 Remote support (Basic)
• L1 Office 365 (Basic)
• L1 Active Directory (Basic)
• L1 Microsoft infrastructure skills (Basic)
• L1 Hardware & Software maintenance (Basic).
• SAP Business 1 ( one) (highly advantageous)
• Good understanding of Microsoft Environment
• Client interaction experience
• Desktop Support
• Basic Endpoint Security