IT Support & Systems Administrator

Recruiter:

Sentinel Staffing Services

Job Ref:

CET004292/Mich

Date posted:

Thursday, April 16, 2026

Location:

Centurion, South Africa

Salary:

16000

SUMMARY:
Job Title: IT Support & Systems Administrator
Location
Route21 (Pretoria) with support to Silverton factories and Brand Gallery (Cape Town)

Role Overview
We are seeking a hands-on IT professional to manage and support our company’s day-to-day IT operations across multiple sites. The role involves maintaining approximately 100 laptops, supporting users, coordinating with external IT consultants, and ensuring systems run efficiently, securely, and reliably.

POSITION INFO:
Key Responsibilities

1. End-User Support & Hardware

Provide daily IT support to ±140 staff across all locations
Set up, configure, and maintain ±100 laptops
Troubleshoot hardware, software, and network issues
Install updates, antivirus, and ensure devices are secure and compliant

2. Microsoft 365 Administration

Manage Microsoft 365 accounts, licensing, and billing
Set up and maintain user emails and permissions
Support Teams, OneDrive, Outlook, and SharePoint functionality
Monitor usage and optimize licensing costs

3. Network, Firewall & Telephony

Monitor and maintain firewall and network performance
Ensure secure access and data protection
Support and troubleshoot phone systems
Liaise with external IT consultant on infrastructure and security

4. Systems & Software Coordination

Oversee order control systems and liaise with consultant
Support Sage Pastel and coordinate
Ensure business-critical systems are functional and optimized

5. Printers & Office Equipment

Manage printer setup, maintenance, and troubleshooting
Liaise with service provider
Monitor usage and manage consumables

6. Data Backup & Security

Ensure regular and reliable backups across all systems
Monitor backup success and perform recovery tests
Maintain cybersecurity best practices and user awareness

Minimum Requirements

3–5 years experience in IT support or systems administration
Strong knowledge of Microsoft 365 administration
Experience with networking, firewalls, and backups
Familiarity with Pastel accounting systems advantageous
Ability to troubleshoot independently and manage multiple priorities
Strong communication and coordination skills

Key Competencies

Problem-solving and initiative
Attention to detail
Reliability and accountability
Ability to work across multiple sites and teams
Good people skills (non-technical users)

Reporting Structure
Reports to: Management / Operations

Success Indicators

Minimal downtime across systems
Fast resolution of user issues
Secure and stable IT environment
Well-managed IT costs and licenses
Strong coordination with external consultants

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