Intermediate IT Support Technician

Recruiter:

Network Recruitment

Job Ref:

ITA005668/Jess

Date posted:

Thursday, April 2, 2026

Location:

Pretoria, South Africa

SUMMARY:

We are seeking an experienced Intermediate IT Support Technician to deliver reliable first- and second-line technical support across a diverse client environment. This role requires a hands-on, solutions-driven professional who can work independently while collaborating effectively within a service team. The successful candidate will play a key role in maintaining systems, resolving incidents, and supporting cloud-based technologies.

POSITION INFO:
Key Responsibilities:

Provide responsive first- and second-level technical support to end users and clients
Monitor, manage, and configure Azure resources to ensure optimal performance and security
Administer Microsoft 365 environments, including Entra ID (Azure AD)
Log, track, and resolve IT incidents and service requests via the service desk system
Perform software installations, updates, and system configurations
Investigate issues to identify root causes and contribute to long-term problem resolution
Maintain clear, accurate, and up-to-date technical documentation
Collaborate with the wider IT team to improve service delivery and support processes

Skills and requirments:

CompTIA A+ and Network+ certification or equivalent practical knowledge
At least 4 years’ experience in a technical IT support or service desk environment
Proven experience working with ticketing and service management systems
Solid understanding of Microsoft 365 and Azure environments
Strong troubleshooting and problem-solving skills
Ability to work effectively both independently and as part of a team
Excellent communication and client-facing skills
Valid driver’s licence and access to a reliable vehicle
Verifiable, traceable references

Apply now!

For more exciting IT vacancies, please visit: />
I also specialise in recruiting in the following:

Software Developers (Back-End/ Front-End/ Full Stack)
Business Intelligence
Data

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information, contact:
Jessica Roesch
Senior Recruitment Consultant
Connect with me on LinkedIn!

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