IT Support Engineer - Pietermaritzburg

SUMMARY:
IT Support Engineer - Pietermaritzburg
Our client seeks a proactive IT Support Engineer with a passion for technology to join their collaborative team.

POSITION INFO:
Responsibilities:

• Support and management of the company's IT infrastructure, which includes virtualized servers, desktops, backup and recovery systems, and ERP systems
• Support of end-user desktops, laptops and any devices they require for business purposes
• Implementation, management and improvement of company policies and procedures
• Management, support and monitoring of printing equipment
• Responsible for budgeting and purchasing all information technology products
• Implementation, management, improvement and monitoring of all network equipment, including but not limiting switches, routers, hubs and access points and of firewall/s and any security products
• Proposal of any information technology improvements to senior management
• Responsible for customizations of reports, sessions, and scripts in the company ERP system
• Manage, support and update Website, Intranet, and email accounts
• Manage and update company information technology assets
• Implement, manage, update and support company quotation systems
• Responsible for user training
• Implementation, management, update and support of user-logged requests
• Management of 3rd party contracts, including but not limiting vendor warranties, software license renewals, hardware or software maintenance agreements

• High school diploma (Grade 12) or technical equivalent is required
• Certification in A+, N+, MCSA or BSC Degree in a relevant field
• Minimum 10 years of IT experience
• Strong technical knowledge of Microsoft technologies (Windows Servers, Active Directory, Group Policy, MS SQL Server, Windows desktop operating systems, Microsoft Office)
• Strong technical knowledge of networking technologies (VoIP, VPN, OneDrive, SharePoint)
• Proficient in hardware and software troubleshooting for desktop and server equipment
• Ability to work with firewall technologies and IPsec tunnels
• Excellent interpersonal and communication skills
• Ability to work under pressure, manage time effectively, and learn quickly
• Strong problem-solving and analytical skills
• Knowledge of time and attendance software and hardware
• Understanding of POPIA and its management requirements
• Ability to develop and deliver presentations, and create and edit written materials

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