IT Support Officer

SUMMARY:
Our client is looking for a proactive and service-oriented IT Support Officer to deliver efficient a

POSITION INFO:

Our client is looking for a proactive and service-oriented IT Support Officer to deliver efficient and reliable IT support across both store locations and the support office. This role plays a critical part in ensuring uptime, maintaining system functionality, and supporting IT infrastructure and business-critical applications.

Responsibilities

• Provide day-to-day IT support to store and office users

• Install, configure, and maintain desktops, laptops, POS terminals, and printers

• Troubleshoot and resolve hardware and software issues, escalating when necessary

• Monitor and maintain endpoints, antivirus systems, patches, and system updates

• Set up and manage user accounts, emails, and access permissions

• Deliver remote, telephonic, and in-person IT support across multiple locations

• Coordinate with external service providers for onsite support and hardware/network issues

• Support IT infrastructure projects including new store openings and system upgrades

• Assist with deployment of digital solutions (e.g., CCTV, biometrics, kiosks)

• Oversee server and infrastructure maintenance, including backups, antivirus, and network connectivity

• Maintain firewalls, WAN links, and VPNs in collaboration with vendors

• Keep accurate records of IT assets and equipment; manage procurement and asset lifecycles

• Maintain IT documentation, update IT policies, and ensure compliance with IT standards

• Respond to audit queries and manage licensing and software renewals

Key Skills

• Exceptional verbal and written communication skills

• Strong time management and ability to prioritize tasks

• High attention to detail and problem-solving abilities

• Ability to work independently and take initiative

• Strong team player with a customer service mindset

• Resilience and ability to stay calm under pressure

• Proficiency in Microsoft 365 and Windows 10/11 administration

• Advantageous: Experience with Azure, POS software, and networking certifications (e.g., Cisco CCNA)

• 2–3 years’ experience in a similar IT support role, ideally in a multi-site environment

• Experience with cloud systems, remote desktop tools, and server infrastructure

Qualifications

• MCSE, CompTIA A+/N+, or equivalent IT qualification