IT Support (Regional)

SUMMARY:
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POSITION INFO:

Requirements:

• Matric Certificate.
• National Diploma or Degree in Information Technology or equivalent
• Minimum of 3 years in a similar role
• Experience in a manufacturing / automotive environment would be beneficial

Key Performance Areas:

Users:

• Setup new users, diagnose and solve user problems
• Assist users in maximising our IT investment such as explaining Mimecast and email options to users
• Provide users security training and awareness in conjunction with system tools
• Ensure users log calls for support with the helpdesk and then provide accurate timeous support thereof

Infrastructure:

• Desktop support
• LAN support, including printers, phones, scanners, IP devices like biometric clocking readers, Wi-Fi etc. Troubleshoot and log calls with suppliers and communicate with head office
• WAN support, be the onsite go to person for suppliers to liaise with regarding installations and repairs
• Server administration is minimal in requirement. Following a procedure, adding users, changing passwords, administering disk space and file permissions and assisting users with drive mappings
• Anti-virus and Windows Updates – these are centrally controlled; however, this post requires the employee to ensure systems are up to date and if not log this with head office and chase to get this completed timeously
• Ensure all site backups are successful. These are centrally managed but administered locally.
• Power/UPS (and generator where there is one), to ensure core services are running smoothly and report maintenance requirements to keep smooth power feeding existing core equipment at all times
• Software licensing, report unlicensed software and maintain records of any specific local software purchased, such as CAD software.
• Administrative duties will change from time to time.

Suppliers:

• Get quotes
• Follow procurement process and follow-up with suppliers for paperwork and equipment or services
• Assist suppliers where needed

IT Team:

• Work as part of a team of IT support staff nationally
• Assist more junior staff in the region

Continuous Improvement:

• Participate in Continuous Improvement drives

Administration:

• Conduct general IT administration (Filing, records, etc.)

Note:

Please ensure that you attach a certified copy of your ID and Qualification to be considered for this position.