IT Support Specialist

SUMMARY:
About our Client
Our client positions itself as a fintech/trading platform focused on accessible online investing and trading technology.

About the Role
The IT Support Specialist will play a critical role in maintaining the stability, security, and efficiency of the company’s IT systems in Cape Town office. This hands-on position is ideal for a proactive and technically skilled professional who thrives in a dynamic, fast-paced Fintech environment. The successful candidate will be responsible for providing comprehensive technical support, managing network infrastructure, administering VoIP and CRM systems, and ensuring the day-to-day functionality of all IT operations.

POSITION INFO:
Key Responsibilities

• Provide hands-on IT support to employees in Cape Town office (hardware, software, network troubleshooting).
• Install, configure and maintain VoIP systems (e.g., 3CX, Asterisk)
• Administer and support CRM platforms, ensuring system performance and access management.
• Monitor and maintain firewalls and network infrastructure to uphold security and compliance.
• Maintain and troubleshoot workstations, printers and network-connected devices.
• Handle software installations, upgrades, and ensure all systems run efficiently.
• Document IT processes, configurations, incident resolutions and create user-friendly technical guides.
• Collaborate with external vendors and service providers when needed.

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Network Engineering, or a related field.
• 2-3 years of relevant experience.
• Strong problem solving skills and the ability to diagnose and resolve technical issues independently.
• Ability to manage multiple tasks efficiently and handle IT operations independently.
• Excellent English communication skills; Arabic would be considered an advantage.
• Ability to prioritize tasks effectively and manage time across multiple locations.

• VoIP systems (setup, maintenance, troubleshooting)
• CRM platforms (experience with Forex CRMs is an advantage)
• Firewall and network configuration (e.g. Fortinet, MikroTik)
• Windows OS, Microsoft 365 and Active Directory