IT Support Specialist

SUMMARY:
Ready to Level Up Your IT Support Career?
Join a forward-thinking organisation where your technical expertise will make a real impact in a fast-paced, user-focused environment

POSITION INFO:
Our client, a growing and dynamic business, is looking for an IT Support Specialist (L2 \/ Intermediate) to join their IT team. You'll play a critical role in maintaining system efficiency, supporting end-users, and ensuring seamless day-to-day operations across the business. What's in It for You? Exposure to modern technologies and cloud environments Opportunity to grow into Infrastructure or Systems roles Supportive, collaborative team culture Work on real-world technical challenges that enhance your skills Key Responsibilities Provide second-line support for hardware, software, and network issues Troubleshoot and resolve escalated tickets within SLA Support Microsoft 365, Active Directory, and user access management Handle user onboarding\/offboarding processes Maintain documentation and contribute to knowledge base improvements Collaborate with internal teams and escalate complex issues when required Experience & Skills | Ideal Profile 2-5 years in IT Support \/ Service Desk (L2 level) Strong knowledge of Windows, Microsoft 365, and Active Directory\/Azure AD Experience working in a ticketing and SLA-driven environment Basic networking knowledge (DNS, DHCP, TCP\/IP) Strong troubleshooting ability and customer-centric mindset Relevant IT certifications (A+, N+, Microsoft) advantageous If you're a hands-on problem solver eager to grow your IT career, this opportunity is for you For more vacancies, please visit: If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles \/ positions