IT Support Technician

SUMMARY:
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POSITION INFO:

Requirements:

Education
NQF level 5, Matric with Maths above 60% A+ certification,
Microsoft certified IT support fundamentals certification.

Skills
Strong communication skills
A working knowledge of IT operating systems, particularly Windows, online Exchange and
Hands on experience of installing IT hardware and software

Experience
1-3 years’ experience in IT position

General
Expected to be on standby 24/7/365.

Key Responsibilities: 
• Installing and configuring computer hardware, cabling, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Repairing and replacing equipment as necessary
• Testing new technology
• Deploy new software and upgrade existing software when required
• Support factory and warehouses in terms of all IT needs
• Ensure tickets are dealt with and closed in accordance with standard operating procedure
• Set up applications, e-mail and equipment for users
• Replace computer/IT equipment in accordance with life cycle
• Train users as and when needed
• Conduct scheduled maintenance
• Basic programming
• Do minor repairs on equipment
• Obtain quotations for IT equipment and raise PO for approval
• Maintain asset register
• Adhere to POPI, IT policies and procedures
• Liaise with service provider when required
• Carry out all duties/tasks delegated by the Senior IT Administrator
• Assist Senior IT Administrator with the implementation of projects