IT Support Technician: VCAV

SUMMARY:
Reporting to the Technical Team Leader, you will take operational ownership of our boardroom systems, client-facing conference tech, and event AV setups. You will bridge end-user support with hands-on hardware and system configuration to deliver seamless collaboration across internal teams and external global clients.

POSITION INFO:
Must-Haves: AV & Conferencing Systems: Hands-on operational experience with Video Conferencing and Audio Visual (VC\/AV) setups, boardroom hardware, and unified meeting tech. Meeting & Room Management: Operational management and scheduling within Boardroom Booking Systems. System Testing & Configuration: Functional testing, hardware\/software configuration, and diagnostic problem resolution for real-time meeting environments. Experience & Certifications: Up to 3 years in IT User Support, an IT\/Computer Sciences educational background (NQF 4 \/ Grade 12 minimum), and PMIITPSA membership with IITPSA. Nice-to-Haves: Vendor & Network Integration: Experience collaborating with external telecom\/AV service providers and cross-verifying third-party platform compatibility. Governance & Security: Working knowledge of IT security frameworks, meeting compliance, and governance policies. Key Responsibilities Boardroom & Event Technical Execution: Manage room booking workflows, stage boardroom setups, and drive live technical preparation for corporate events. Diagnostic Troubleshooting: Act as the first line of defense to rapidly diagnose and resolve VC\/AV incidents for internal stakeholders and external clients. System Configuration & Maintenance: Continuously test, configure, and monitor AV operational health to maintain peak system uptime and performance. User Training & Enablement: Upskill end-users on hybrid collaboration tech and establish clear best-practice guidelines for meeting environments. Why Join Us? Prestigious Global Network: Deliver mission-critical technical support within a premier African law firm operating in alliance with Linklaters. Direct Impact on Daily Operations: Play an indispensable role in powering executive negotiations, live webinars, and international client sessions. Continuous Tech Growth: Stay on the cutting edge of modern workplace collaboration tools and enterprise presentation hardware