IT Technical Support Administrator, Johannesburg

SUMMARY:
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POSITION INFO:
IT Technical Support Administrator Location: Johannesburg (In Office) About the Role Our client is seeking a hands-on IT Technical Support Administrator to join a growing business, supporting its IT infrastructure, systems and users across Southern Africa. This is a newly created position where you will work closely with the Group IT Manager, providing first- and second-line technical support, maintaining IT systems and infrastructure, and assisting with cybersecurity, networking and business applications. This opportunity is ideal for someone looking to develop their technical skills, take on greater responsibility and grow into a future IT leadership role. Key Responsibilities Provide first- and second-line IT support, troubleshooting hardware, software, network and connectivity issues. Administer Microsoft 365, Windows, Active Directory and Azure environments. Maintain and support desktops, laptops, printers, networking equipment and other IT infrastructure. Monitor and troubleshoot LAN, WAN, Wi-Fi, VPN and internet connectivity, including Cisco systems. Support business applications, ERP systems, accounting software and other cloud-based platforms. Assist with cybersecurity, endpoint protection, access controls, backups and disaster recovery. Manage IT assets, documentation, software licences and vendor relationships. Assist with IT projects, system upgrades, hardware rollouts and continuous improvement initiatives. Minimum Requirements Matric (Grade 12). Relevant IT qualification, diploma or degree preferred. Ideally 5 years' experience in IT support or systems administration. Candidates with slightly less experience and strong practical technical skills will also be considered. Hands-on experience with Microsoft 365 administration, Windows operating systems, Active Directory and networking. Working knowledge of TCP\/IP, DNS, DHCP, VPNs and general IT troubleshooting. Understanding of cybersecurity, backup solutions and cloud technologies. Strong communication, problem-solving and customer service skills. Advantageous: Cisco experience, Azure administration, ERP or business management systems, SAP or other accounting packages, VOIP and CCTV systems.