IT Support and Security Engineer L3

Recruiter:

The Legends Agency

Job Ref:

QYW5986V

Date posted:

Thursday, June 5, 2025

Location:

CapeTown, South Africa

Salary:

Market Related

SUMMARY:
This role is focused on delivering advanced IT support and cybersecurity solutions as part of a collaborative MSP team.

POSITION INFO:

IT Support and Security Engineer L3

Join a High-Growth Australian MSP Remote Role (Darwin Hours)

IT Support & Network Engineering | Market Related | Remote (South Africa, AU Hours)

About Our Client

Our client is a fast-growing Australian IT Managed Services Provider with a dynamic, mission-driven team supporting a diverse clientele across sectors such as medical, construction, dental, non-profit, manufacturing, and retail. Their service suite includes cybersecurity, cloud infrastructure, VoIP, access control, video surveillance, and disaster recovery. They value precision, predictability, and a results-oriented culture that supports personal and professional growth. With a commitment to long-term career progression, they offer benefits like paid time off, tenure incentives, and even immigration sponsorship opportunities after two years.

The Role: IT Support and Security Engineer L3

This role is focused on delivering advanced IT support and cybersecurity solutions as part of a collaborative MSP team. You''ll handle L3 technical escalations, manage client systems, implement solutions, and lead small to medium-sized IT projects. Ideal for a technically skilled, customer-oriented professional seeking a remote opportunity with future international potential.

Key Responsibilities

Provide Level 3 support for desktop, server, and network environments
Handle escalation tickets from the service desk and mentor junior technicians
Lead customer onboarding/offboarding and manage multiple IT projects
Configure, troubleshoot, and maintain Windows Server, Active Directory, SQL Server, and DNS/DHCP setups
Implement cybersecurity assessments and best practices
Manage cloud-based infrastructure, including Microsoft Azure, M365, and Intune
Utilize RMM tools to proactively monitor and resolve issues
Ensure precise time tracking, documentation, and knowledge sharing
Participate in the on-call rotation for emergency support and maintenance

About You

5+ years in IT technical support, preferably in multi-site or MSP environments
3+ years of Windows Server and desktop support
2+ years with firewalls, networks, and M365/Azure management
Proven experience with ConnectWise, Kaseya, or similar MSP tools (preferred)
Excellent verbal and written communication with strong customer service skills
Detail-oriented, deadline-driven, and highly organized
Problem-solver with a tenacious, proactive approach
Comfortable working Australian hours and participating in on-call rotations
Degree or diploma in IT or a related field (preferred)

Similar jobs you might be interested in:

IT Support and Security Engineer L3
Location: Capetown
Salary: Market Related
This role is focused on delivering advanced IT support and cybersecurity solutions as part of a collaborative MSP team.
9 days ago

Security Officer
Location: Cape Town
Salary:
25 days ago

Night Shift Safety and Security Manager
Location: Cape Town
Salary: Monthly
Our client that has a public-private partnership with the City of Cape Town is currently looking for a Night Shift security Manager to join their team in Cape Town
29 days ago

Junior Security Officer
Location: Paarl
Salary:
A remarkable wine estate is looking for a JUNIOR security OFFICER to join their team
65 days ago

Information Security Analyst - Hybrid (2 days in office per week)
Location: Capetown
Salary: Negotiable
Are you an Information security Analyst expert with a passion for risk management, compliance, and governance? Do you thrive in an environment where your insights and expertise directly impact security standards and business success? If so, this opportunity is for you!
86 days ago

Risk Manager
Location: Cape Town
Salary: Monthly
Our client is seeking an experienced Risk Manager to lead Health, Safety and Environmental (HSE) compliance and drive a proactive safety culture on-site. If you have a strong background in risk management within the Food Manufacturing (FMCG)sector and a passion for creating safe, legally compliant, and resilient working environments, this is the opportunity for you.
1 day ago

Parts Sales Executive
Location: Stellenbosch
Salary:
Job DescriptionWe are seeking a knowledgeable and customer-focused Parts Sales Executive to join a premium motorcycle dealership. The ideal candidate will be responsible for selling parts, rider gear and accessories, assisting both retail customers and workshop technicians, and ensuring a smooth parts supply process.
1 day ago

Technical Support: Team Lead
Location: Stellenbosch
Salary: Annually
Houston, we need a stellar leader! Join our intergalactic IT crew as a Technical Support Team Lead and pilot our tech infrastructure through the stars. Your mission: manage hardware, software, and networks, troubleshoot galactic glitches, and lead a crew of tech astronauts to victory. If you’re a tech master with leadership chops, launch into this cosmic role!
1 day ago

Executive Protection Officer (Bodyguard)
Location: Cape Town
Salary:
A leading security provider is seeking a qualified and experienced Executive Protection Officer to provide close protection services to a high-net-worth individual. The candidate will be based in Cape Town but must be available to travel nationally as needed. This is a great opportunity for someone experienced in protecting VIPs, skilled in security and driving, and who wants to work in a tru...
2 days ago

Lead QA Engineer
Location: Stellenbosch
Salary: 800 000 Annually
Brave the frost to ensure quality for cutting-edge global web applications.Craft test strategies and excel in both manual and automation testing, like forging paths through a frozen landscape.Collaborate across multiple UI teams on high-impact telecom and big data projects, undeterred by the chill.Thrive in an agile, innovation-driven environment that sparks warmth through collaboration.Embrace hy...
2 days ago