IT Systems Engineer

SUMMARY:
Reporting to the IT Services Manager, you will assist the IT Services Manager and Head of IT by supporting and managing the CPT IT team, back office servers and services. You will support our Azure/Office 365 cloud environment and identities (Entra ID, Intune, Compliance and Security), as well as all back office products, including Active Directory, SQL, our Helpdesk ticketing system, Anti-Virus/Malware, System Management, VMware and Citrix.

POSITION INFO:
What You'll Be Doing: Installing, configuring, updating, and maintaining server software\/hardware Managing and maintaining the company's backup systems (Veeam, Azure Backup) Managing technical services of the Windows network infrastructure, including Entra ID, Active Directory, DNS, DHCP, LDAP, Group Policy, Conditional Access and Microsoft Intune Working with Microsoft Purview (Compliance, DLP, Information Protection, IRM, etc.) Maintaining security within the network (Sophos XDR, Tenable, Microsoft Purview, FortiClient, ISO27001 standards) Maintaining and assisting with the IT infrastructure (LAN cabling, Server Room related) Monitoring & ensuring uptime of the IT infrastructure 3rd level support or escalation of IT Helpdesk calls Ensuring that the company's IT standards & policies are adhered to Ensuring security of the systems, apps and environment Managing the Vox internal IT suite of applications and services Assisting with all IT projects, including upgrades (Server OS, Applications, etc.) & rollouts\/migrations Assisting with Risk\/Governance related tasks and projects Keeping documentation of system processes, new implementations, processes and projects up to date Ensuring daily, weekly and monthly checks are done, with relevant reporting completed Who You Are: Client-focused, with strong customer service principles - patient when dealing with difficult 'customers' Able to lead and work in a team environment Able to multitask and prioritise effectively Excellent organisational and interpersonal skills Attention to detail - accurate and analytical Deadline orientated, handling stress and pressure well Flexible with working hours - afterhours work and overtime will be required Available for standby when required Prepared to go the extra mile to get outstanding issues resolved or calls done What You'll Need: Matric MCSE 2019 or higher equivalent MS 365 \/ Azure Administrator \/ Core Infrastructure certification (current within the last 18 months) Office 365 qualification\/experience or O365-related exams passed, with working knowledge of Office 365 and Azure Intune 5-10 years' experience in a System Engineer\/Support Administrator role, with exposure to complex IT systems in medium to large enterprise environments (multi-site network and\/or 1 000+ users) Extensive knowledge of the Microsoft 365 suite (Entra ID, Exchange, Purview, Defender, Intune, Azure, Teams, SharePoint) and Microsoft Cloud products Full working experience of Windows Server 2019\/2022\/2025, plus knowledge of SQL, Windows IIS and firewall systems Extensive knowledge of LAN and WAN protocols, IP networking (FTP, SMTP, DNS, DHCP, NAT, MPLS) and network services (email, internet, firewall) Experience with backup solutions (e.g. Veeam, Avamar) Experience administering network security (e.g. FortiClient, Sophos XDR, Tenable, Conditional Access, Wireless) Experience with reporting tools for gathering IT or network stats Strong knowledge of desktop hardware, mobile devices, operating systems and software, and the major manufacturers (HP, Dell, Lenovo, etc.) Scripting and data extraction from Office 365, Active Directory and Windows Advantageous: VMware \/ Hyper-V exposure, PowerShell and scripting