IT Systems Manager

SUMMARY:
We’re on the hunt for a dynamic IT Systems Manager to lead our Server and Desktop Support teams, ensuring secure, reliable, and high‑performing IT services. In this role, you’ll oversee daily operations, drive incident resolution, analyze service desk trends, and implement improvements while mentoring your team to deliver exceptional client‑centric support. With strong expertise in server environments (Windows/Linux), desktop technologies (Windows 11), and proven leadership experience, you’ll play a key role in shaping infrastructure stability, compliance, and continuous improvement. If you’re proactive, detail‑driven, and thrive on solving complex challenges while leading high‑performing teams, this opportunity is for you!

POSITION INFO:
Key Responsibilities: Operational Management Oversee daily operations of the Server and Desktop Support departments Ensure system availability, performance, and reliability across all platforms Prioritize, assign, and monitor workloads across both teams Ensure Tickets are delt with in a timely manner and updated with accurate root cause and correctives Ensure service requests, and problems are resolved timeously. Project Management In consultation with team members, compile project plans Monitor and track performance against plans Ensure that plans executed within the required timeline, to the required quality and within the agreed cost. Ensure that delivery is as per the committed IT Roadmap or Operational Risk report or as agreed with Leadership Ticket Analysis & Service Improvement. Support the Operations Administrator in ticket allocation and prioritisation. Analyze daily service desk tickets for trends, recurring incidents, and root causes. Identify systemic issues impacting service stability or user experience. Recommend and drive corrective and preventative actions. Produce trend analysis and service insights for reporting and decision-making. Work with teams to reduce repeat incidents and improve first-time resolution. Implementation of a client centric approach, irrespective whether the client is internal, external or a service provider user. Server Infrastructure Oversight Supervise management of physical and virtual servers, storage, and backup systems. Ensure patching, updates, and maintenance are performed according to standards. Monitor capacity, performance, and health system. Monitor & manage implementation of the backup policy. Ensure the DRP testing is conducted as per policy and that the quality of the testing is to the required standard. Job Experience and Skills Required: Bachelor's degree in Information Technology or Computer Science, combined with 5-10 years of hands-on technical experience OR 10 years of hands on technical experience with relevant certifications (as an alternative to a degree). Certifications (preferred, but not mandatory): ITSM Project Management: PMP (Project Management Professional) or PRINCE2 for overseeing technology rollouts and upgrades. Security & Governance: CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager) or CompTIA Security and Network+ Vendor-specific credentials like Microsoft Certified: Windows Server or Azure Administrator, and Linux certifications Strong understanding of server environments (Windows\/Linux, virtualization, backups) and endpoints (Windows 11) Solid experience with desktop operating systems and end-user technologies. Experience in cybersecurity, as it relates to the end-user technologies or server technologies. Experience analyzing IT service desk data and ticketing systems. Proven team management experience - minimum of 4 years Apply now! For more exciting IT vacancies, please visit: I also specialise in recruiting in the following: Software Developers Mobile Developers Business and Systems Analysts BI and SQL Experts If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles \/ positions. For more information, contact: Lameez Mohamed Specialist Recruitment Consultant Connect with me on LinkedIn!