Senior Account Manager

SUMMARY:
This is a senior account and project management position responsible for independently owning client accounts and projects from initial enquiry through to final delivery and invoicing.

POSITION INFO:
 Senior Account Manager Own client accounts and photography and video projects from first enquiry through to final delivery, working remotely within a small team and an international creative network across more than 30 countries. Remote, South Africa | Fully home-based | Full-time, 8:00 am-5:00 pm or 9:00 am-6:00 pm UK time | R50,000-R65,000 per month ABOUT OUR CLIENT Our client is a boutique London photography and videography agency with an international network of creatives across more than 30 countries. The agency delivers event, conference, brand activation, hospitality, portrait and lifestyle content for globally recognised brands and agencies. Clients have one point of contact, with the agency managing creatives, logistics, production and delivery across cities and countries. The business operates as a small, senior remote team and uses AI tools to manage repetitive administrative work, allowing the team to focus on clients, creatives and project delivery. THE ROLE: SENIOR ACCOUNT MANAGER This is a senior account and project management position responsible for independently owning client accounts and projects from initial enquiry through to final delivery and invoicing. Most of the role involves liaising with clients and creatives, establishing briefs, preparing quotes and managing multiple live projects and pitches simultaneously. Video briefs are a significant part of the work, including scoping, costing, crew coordination and asset delivery. The position is operational and detail-focused, with an emphasis on organisation, scheduling, commercial decision-making and ensuring complex projects run smoothly. This is not a commission-led sales role and there are no individual sales targets. KEY RESPONSIBILITIES Manage client accounts and projects independently from first enquiry through to final delivery. Manage the shared inbox day to day to ensure nothing is missed. Respond promptly to new enquiries and independently manage them through to delivery. Qualify enquiries based on budget before approaching crew and decline work that cannot be delivered well or where there is insufficient capacity. Lead client calls confidently, prepared and with the required information available. Manage photography and video projects end to end, covering briefing, scoping, crew coordination, delivery and invoicing. Cover colleagues' accounts during holidays and peak periods. Establish budgets, delivery timeframes and usage requirements before approaching creatives. Build accurate and commercially sound quotes. Negotiate rates with creatives and determine when to hold firm with clients. Identify extension opportunities, including offering video to clients booking photography. Follow up on proposals and chase outstanding invoices and purchase orders. Grow repeat business with existing clients. Build relationships with more than one contact within each key account. Maintain contact with previous clients. Book, brief and support photographers and videographers across the UK and internationally. Source, vet and onboard new creatives, including conducting portfolio reviews and introductory calls. Keep creative records, contracts and insurance documentation up to date. Work in Light Blue and Google Workspace and maintain accurate job records. Check and approve AI-prepared administration before it is issued. Document working processes and suggest improvements. Make operational decisions independently. Escalate contractual or reputational matters, or situations involving an unhappy client, immediately. Write occasional blog posts or website content. Support social media requirements as a small part of the role. ABOUT YOU 5+ years' experience in account or project management within a photography agency, production company, event agency, creative services or talent management business. Proven experience independently managing client accounts and projects end to end. Demonstrated ability to make commercial decisions and manage freelancers without close supervision. Experience writing quotes and proposals, supported by strong commercial awareness. Experience booking, briefing and managing freelance photographers or videographers with daily contact. Hands-on experience with booking systems and booking processes, using Light Blue or a similar system. Experience using Google Workspace. Able to manage several clients, creatives and deadlines simultaneously while maintaining close attention to detail. Excellent written English and a confident manner on calls. Comfortable working from home full time, with previous experience doing so and a good home setup. Experience using AI tools as part of day-to-day work. Flexible and willing to support different areas of work within a small team. Organised, commercially minded and calm under pressure. Enjoys building relationships with both clients and creatives. Takes ownership rather than waiting to be directed. Enjoys the operational, organisational and detailed aspects of account and project management. Comfortable with video briefs or genuinely interested in developing video production knowledge. Desirable: Video production experience. Desirable: An existing network of photographers, videographers or production suppliers. Desirable: Experience coordinating international events or productions. Desirable: Experience working with clients and creatives across different time zones. Applicants returning to work following a career break are welcome. Must be capable of independently running client accounts from the outset rather than requiring close supervision. Must be an account owner and problem solver rather than solely an administrator. This position is not suited to someone seeking a commission-led sales role. WHAT WE OFFER Competitive salary based on experience. Bonus based on team performance. Real ownership of client accounts. Room to grow with the business. Flexible remote working. Work with globally recognised brands on projects across more than 30 countries. A small, supportive team where ideas can shape how the business works. Flexible start date between now and February.