IT Systems and Helpdesk Manager

 

Recruiter:

MECS Africa

Job Ref:

JHB008474/DN

Date posted:

Tuesday, March 30, 2021

Location:

Johannesburg, South Africa

Salary:

To be discussed


SUMMARY:
Client based in Sandton Area is URGENTLY looking for an experienced IT Systems and Helpdesk Manager to start as soon as possible

POSITION INFO:

Only candidates meeting the following criteria will be considered:

Qualifications and Experience needed:

Grade 12
Qualifications: Diploma or Degree in IT administration, MCSE, etc.
Experience: 4-5 years IT network admin with advanced SQL knowledge

Experience: 2-3 years in managing a helpdesk

DUTIES / KNOWLEDGE

  • Role
  • System infrastructure support
  • SQL database support
  • Reporting to customers and staff on issues and resolutions
  • System support
  • Maintain IT infrastructure of VPS and VPS customers.
  • Assist Sales staff with technical support in meetings and solutions
  • Responsibilities:
  • Look after company system infrastructure, servers, connectivity, integration support, etc.
  • Help with trouble shooting database issues
  • Help with trouble shooting systems and providing feedback to development team
  • Help with testing of all systems and providing test results to developers
  • Ensure the company has proper redundancy for supporting of VPS solutions
  • Ensure the company follows all ISO policies and procedures
  • Create all polices and procedures for the company’s ISO when needed
  • Document all testing results in a manner that is agreed on by all parties
  • Manage the VPS helpdesk and log hours for all support queries and ensure our SLA is not breached.
  • Knowledge:
  • Pastel Evolution
  • Windows 2008, 2012 and 2016+ server
  • SQL 2008,2012 and 2016+ Server
  • Active Directory Experience
  • Virtual Server Experience
  • Knowledge on all forms of internet connectivity
  • Firewall Knowledge
  • Android, Apple, Blackberry and windows mobile knowledge
  • Worked with Internal custom IT system support knowledge
  • Designing of systems and maintaining them from an IT support side.
  • Knowledge of IT best practices for change control, implementations etc.


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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