IT Systems and Helpdesk Manager

SUMMARY:
Client based in Sandton Area is URGENTLY looking for an experienced IT Systems and Helpdesk Manager to start as soon as possible

POSITION INFO:

Only candidates meeting the following criteria will be considered:

Qualifications and Experience needed:

Grade 12
Qualifications: Diploma or Degree in IT administration, MCSE, etc.
Experience: 4-5 years IT network admin with advanced SQL knowledge

Experience: 2-3 years in managing a helpdesk

DUTIES / KNOWLEDGE

• Role
• System infrastructure support
• SQL database support
• Reporting to customers and staff on issues and resolutions
• System support
• Maintain IT infrastructure of VPS and VPS customers.
• Assist Sales staff with technical support in meetings and solutions
• Responsibilities:
• Look after company system infrastructure, servers, connectivity, integration support, etc.
• Help with trouble shooting database issues
• Help with trouble shooting systems and providing feedback to development team
• Help with testing of all systems and providing test results to developers
• Ensure the company has proper redundancy for supporting of VPS solutions
• Ensure the company follows all ISO policies and procedures
• Create all polices and procedures for the company’s ISO when needed
• Document all testing results in a manner that is agreed on by all parties
• Manage the VPS helpdesk and log hours for all support queries and ensure our SLA is not breached.
• Knowledge:
• Pastel Evolution
• Windows 2008, 2012 and 2016+ server
• SQL 2008,2012 and 2016+ Server
• Active Directory Experience
• Virtual Server Experience
• Knowledge on all forms of internet connectivity
• Firewall Knowledge
• Android, Apple, Blackberry and windows mobile knowledge
• Worked with Internal custom IT system support knowledge
• Designing of systems and maintaining them from an IT support side.

• Knowledge of IT best practices for change control, implementations etc.

NB! This job is now closed. You can apply for other jobs by uploading your CV.