IT Team Lead

SUMMARY:
🌐 IT Team Lead 
📍 Location: Centurion, Gauteng (Office-based)
🏢 Department: Information Technology
💼 Employment Type: Full-Time
💵 Remuneration: R35 000 – R45 000 CTC per month 

About the Company

About the Role

POSITION INFO:

Key Responsibilities

Technical Leadership

• Support and implement an IT strategy aligned with business objectives.
• Define, monitor and report on IT metrics and KPIs to senior management.
• Lead, mentor and manage IT team members.
• Document and enforce IT processes, policies and standards.
• Facilitate IT onboarding/offboarding and training for staff.
• Provide hands-on technical expertise across infrastructure, systems and end-user environments.
• Troubleshoot complex technical issues escalated from the service desk.
• Ensure stability and performance of IT infrastructure including:
  
  • Microsoft 365
  • Windows Server environments
  • Active Directory / Azure AD
  • Networking infrastructure
  • Backup and disaster recovery systems
  • Endpoint management systems
  • Enterprise applications

IT Infrastructure (Network, Hardware & Applications)

• Oversee and maintain servers, networking, cloud services and backup systems.
• Plan and manage network infrastructure installations including cabling, routers and Wi-Fi access points.
• Monitor system performance and ensure infrastructure reliability.
• Ensure hardware and software installations meet company standards.
• Manage the lifecycle of business and engineering applications (selection, deployment, licensing, upgrades and support).
• Manage IT support services including the service desk, hardware lifecycle and remote access solutions.
• Troubleshoot technical issues to minimise downtime and productivity loss.
• Configure and support Microsoft Exchange and Microsoft 365 environments.
• Coordinate with external software vendors to resolve technical issues.
• Maintain and audit an accurate database of all IT assets.
• Manage data storage, access controls and secure file sharing processes.

IT Security

• Ensure alignment with Group IT security policies and cybersecurity frameworks.
• Maintain cybersecurity governance including risk assessments, vulnerability management and incident response.
• Implement Group IT security directives and controls at site level.
• Support POPIA compliance in collaboration with HR and Administration.
• Assist with security audits, assessments and certification initiatives.
• Ensure endpoint, network and cloud security controls are implemented effectively.
• Promote cybersecurity awareness and training among employees.
• Ensure security incidents are reported and managed according to Group procedures.

Backups

• Implement and monitor the backup strategy to ensure data integrity and availability.

Budgeting & Procurement

• Compile and manage the annual IT budget.
• Procure IT equipment including PCs, laptops and peripherals.
• Manage vendor relationships, negotiate contracts and control costs.

Digital Transformation

• Lead digital initiatives including business process automation, cloud migration, collaboration platforms and analytics.

Reporting Structure

• Reports to the Managing Director.
• Works closely with Human Resources & Administration, Quality Assurance, internal teams, suppliers, subcontractors and clients.

Minimum Requirements

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or related field.
• Relevant certifications such as ITIL, Microsoft Azure and Microsoft 365 are advantageous.

Experience

• Minimum 6 years’ experience in IT, including 3 years in a leadership or management role.
• Proven experience managing IT infrastructure, enterprise applications and cybersecurity.
• Experience supporting multi-site environments and remote users.
• Strong background in vendor management, procurement and contract negotiation.
• Experience working with IT governance frameworks (e.g., ITIL) and service management practices.
• Exposure to internal and external audits, including compliance and remediation processes.

Technical Skills

• Infrastructure: Windows Server, Active Directory / Azure AD, DNS, DHCP
• Cloud & Networking: Azure, VPN, SD-WAN, firewall and network design
• Security: Endpoint protection, EDR, SIEM, MFA, encryption
• Collaboration: Microsoft 365 (Teams, SharePoint, OneDrive) and Exchange
• Automation: PowerShell scripting advantageous

Competencies

• Strong project and stakeholder management skills
• Vendor, contract and licence management experience
• Knowledge of data governance, information security and compliance
• Enterprise architecture awareness

Personal Attributes

• High integrity, professionalism and ethical standards
• Strong attention to detail and organisational skills
• Self-driven with a proactive, solution-oriented mindset
• Ability to work under pressure and manage multiple priorities
• Excellent interpersonal and communication skills
• Resilient and adaptable in a dynamic work environment