IT Technical Support

Recruiter:

IT Empowered Consulting (Pty) Ltd

Job Ref:

PTA000052/Des

Date posted:

Tuesday, February 24, 2026

Location:

Cape Town, South Africa

Salary:

negotiable Monthly

SUMMARY:

We are looking for an IT Technical Support professional with 4-6 years of experience for a Contractor position in Western Cape. Join us and be responsible for daily analysis, technical support, reporting, and automation tasks.

POSITION INFO:

Job Title: IT Technical Support

Seniority Level: MidCareer (4 - 6 yrs exp)
Type: Contractor

Duties and Responsibilities:

Daily Analysis & Monitoring Intelligence
- Analyze alarm trends, patterns, and correlations
- Detect anomalies and provide proactive insights
- Engage domain teams for remediation
Technical Support & Engineering
- Level 2 fault diagnosis and advanced troubleshooting
- Configure alerts, design automation use cases
- Support integration of new systems
Reporting & Analytics
- Weekly, Monthly, and Quarterly technical reports
- Incident patterns, RCA summaries, automation impact reporting
- SLA/OLA adherence analysis
Operational & Reporting Deliverables
- Daily Health Checks, Alarm Reports, Automation scripts
- Weekly, Monthly, and Quarterly summary reports

Qualifications & Skills:

Qualification: Advanced Diploma – Information Technology
Skills: Daily Analysis & Monitoring Intelligence, Technical Support & Engineering, Reporting & Analytics

If you have the required experience and skills, apply now to join our Information Technology team.

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