IT Technical Support

Recruiter:

IT Empowered Consulting (Pty) Ltd

Job Ref:

PTA000052/Des

Date posted:

Tuesday, February 24, 2026

Location:

Cape Town, South Africa

Salary:

negotiable Monthly

SUMMARY:

We are looking for an IT Technical Support professional with 4-6 years of experience for a Contractor position in Western Cape. Join us and be responsible for daily analysis, technical support, reporting, and automation tasks.

POSITION INFO:

Job Title: IT Technical Support

Seniority Level: MidCareer (4 - 6 yrs exp)
Type: Contractor

Duties and Responsibilities:

Daily Analysis & Monitoring Intelligence
- Analyze alarm trends, patterns, and correlations
- Detect anomalies and provide proactive insights
- Engage domain teams for remediation
Technical Support & Engineering
- Level 2 fault diagnosis and advanced troubleshooting
- Configure alerts, design automation use cases
- Support integration of new systems
Reporting & Analytics
- Weekly, Monthly, and Quarterly technical reports
- Incident patterns, RCA summaries, automation impact reporting
- SLA/OLA adherence analysis
Operational & Reporting Deliverables
- Daily Health Checks, Alarm Reports, Automation scripts
- Weekly, Monthly, and Quarterly summary reports

Qualifications & Skills:

Qualification: Advanced Diploma – Information Technology
Skills: Daily Analysis & Monitoring Intelligence, Technical Support & Engineering, Reporting & Analytics

If you have the required experience and skills, apply now to join our Information Technology team.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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