IT Technical Support Facilitator

SUMMARY:
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POSITION INFO:

Minimum requirements:

• Facilitator must have a relevant NQF 6 (Advanced diploma or Advanced certificate in IT qualification).

• A relevant degree will be advantageous

• In possession of a minimum of three years’ experience as a Facilitator/Lecturer for the modules A+, Security, Networking, Powershell

• Exposure to training methodologies.

• Computer Literacy

• MS Office

This position is responsible for facilitating, assessing, and moderating programme content, designed and developed by the National Academic team with the purpose of achieving Learning outcomes that will develop specific competencies in students. Facilitators could also be responsible for the review and programme content development when applicable. It will also be required from facilitators to do administrative and marketing functions as required within their specific area of expertise.

Duties and responsibilities

Facilitation:

• Planning and managing of weekly classes

• Preparation and delivery of learning content

• Prepare learning environment i.e., labs; classrooms; research venues, group activity venues etc • Develop learning material if required

• Organize additional workshops and field trips

• Marking of practical, formative, and summative assessments

• General academic administration: • Record student attendance

• Motivate and reinforce students

• Identify students at risk

• Set up additional support for students

• Record student results

• Provide programme review feedback

• Moderation reports completed as per the moderation plan

• Complete certifications as per deadlines

• Present the qualification at open days

Additional competencies required

Excellent communication skills