IT Technician

SUMMARY:
Eskort is looking for a skilled and motivated IT Technician to join our Eskort Head Office - Irene team!
If you're a proactive problem-solver who enjoys working in a fast-paced environment, we want to hear from you!
Apply today and become part of the Eskort team!

POSITION INFO:
Key responsibilities Support Log, prioritise and resolve support requests for all users on the ticketing system. Resolve technical problems onsite and remotely for PCs, laptops, tills and point-of-sale (POS) systems, printers, scales, barcode scanners and handhelds. Diagnose network, Wi-Fi, router and internet connectivity faults. Create and manage user accounts, passwords, email and access permissions. Escalate issues you cannot resolve to the senior technician, IT manager or third-party suppliers, and follow them through to closure. Travel to stores and other sites to repair, replace, install and configure equipment when required. Support store openings, relocations, refurbishments and roll-outs of new systems. Install and tidy network cabling, switches and Wi-Fi access points. Minimum requirements Matric (Grade 12). A diploma or certificate in IT or a related field, or CompTIA A+ (or equivalent). Up to 3 years' experience in IT support or a help desk, supporting users on Windows 11 and 10 (entry-level candidates welcome). Experience with macOS. Working knowledge of TCP\/IP, DHCP, DNS, routers, switches and Wi-Fi. Experience with Microsoft 365 and Active Directory user administration. Valid driver's licence and your own reliable transport. Willingness to travel to stores and sites, including outside Gauteng, and to work after hours when needed. Methodical problem solver who finds the cause, not just a quick workaround. Advantageous CompTIA Network+, Microsoft MD-102 or equivalent certification. Experience with retail POS systems, barcode and label printing, or industrial scales. Experience in retail, food manufacturing or another multi-site environment. Experience with remote-access tools and a ticketing system. Basic knowledge of CCTV, VoIP phones or mobile device management.