IT Technician Wanted

Recruiter:

Lucro Consulting

Job Ref:

8887

Date posted:

Sunday, March 27, 2022

Location:

Johannesburg, South Africa

Salary:

336000

JOB SUMMARY:
IT Technician

JOB DESCRIPTION:

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on procedures

Requirements

Experience as a help desk technician or other customer support role

Tech savvy with working knowledge of office automation products, databases and remote control

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and resolve basic technical issues

Proficiency in English

Excellent communication skills

Customer-oriented and cool-tempered

Qualification in IT, Computer Science or relevant field

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

eSports Coach and IT Technician
Location: Sandton
Salary:
2 days ago

IT SUPPORT TECHNICIAN
Location: Pretoria
Salary: Market related
Perform specific technical support, administrative tasks and reporting.
3 days ago

IT Technician
Location: Midrand
Salary: 20000 Monthly
An it Services company based in Midrand is looking for a Customer Experience Consultant (Helpdesk Consultant) to join their teamThe successful candidate's main responsibility will be to provide technical and service support to clients. The successful candidate will be handling and troubleshooting incoming and outgoing calls as well as tickets related to customer services.
4 days ago

IT Assistant /IT Support Technician
Location: Benoni, Gauteng
Salary: market related
it Assistant /it Support technician
21 days ago

IT Field Technician (Soweto)
Location: Johannesburg
Salary: Tradelink Retail Systems
it Field technician (Soweto)
67 days ago

Senior IT Technician (CPT)
Location: Cape Town
Salary:
74 days ago

IT Technician
Location: Sandton
Salary:
85 days ago

IT SUPPORT TECHNICIAN (PTA)
Location: Pretoria
Salary: Market related
Perform specific technical support, administrative tasks and reporting.
87 days ago

IT SUPPORT TECHNICIAN (PTA)
Location: Pretoria
Salary: Market related
Perform specific technical support, administrative tasks and reporting.
87 days ago

Instrumentation Supervisor
Location: Johannesburg
Salary: Monthly
The instrumentation Supervisor is responsible for Legal appointments: (a) as the OHS Section 8.2(i) for instrumentation works on site to ensure all legal and statutory compliance does take place according to the OHS Act, Pressure Equipment Regulations and General Machinery Regulations
Today

IT Technician Wanted

Similar jobs you might be interested in:

Create a free job alert for IT Technician Wanted in Johannesburg