ITSM Specialist (EE/AA)

SUMMARY:
Position: ITSM Specialist (EE/AA) Work type: Permanent Location: Eastgate Salary: Negotiable Closing Date: Monday, 15 February 2021

POSITION INFO:

Position: ITSM Specialist (EE/AA)
Work type: Permanent
Location: Eastgate
Salary: Negotiable
Closing Date: Monday, 15 February 2021

Introduction:

• Our client is seeking a ITSM Specialist, who can function in a highly-demanding role in a high-pressure environment, who is resilient and be able to work well under pressure.
• The purpose of this role is to provide specialist IT Service Management functions to the organisation, and to help manage the governance, risk and compliance portfolio

Desired Experience & Qualification:

• Candidates are required to have a minimum of 4 years + ITSM experience
• Candidates are required to have a minimum of 8 years + experience in Incident, Change, Configuration & Capacity
• Degree in Information Technology
• ITIL Foundation Certified
• ITSM Certifications
• ITIL Advanced
• ISO 20000
• COBIT/MOF

Knowledge:

• Incident and Problem Management
• Change & Release Management
• Configuration and Capacity Management
• Incidents, Change, Configuration and Capacity
• Change Management
• Project Reporting

Job Description:

• Change Management
• Select the methodologies that will be used in the organisation for change management for people, process and technology changes. Consult with existing project teams, IT colleagues and Human Resources to confirm the appropriateness of the methods selected (for example LEAN for process design, AGILE for technology development or PROSCII for change management).
• Develop and continuously refine the change management governance policies processes. Ensure that the processes are approved by the Chief Operating Officer.
• Help project managers and other colleagues involved in change management to understand the methodology, governance requirements and process.
• Conduct delivery assurance and governance audits on projects completed by the change team and in other parts of the organisation to monitor adherence to the requirements.
• Support teams to improve the quality of their record keeping and processes when deficiencies are identified.

To apply, send CV''s to elsa@------

Contact:
Elsa Malan
Independent Consultant
Cell: -----
email : elsa@------

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