ServiceNow Specialist / Administrator (BAU Support)

SUMMARY:
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POSITION INFO:
PBT Group is seeking an experienced ServiceNow Specialist to provide day-to-day BAU support and platform management. The successful candidate will take ownership of maintaining a live ServiceNow instance, driving incident resolution, supporting enhancements, and coordinating related platform activities across the business. This is a hands-on role focused on platform stability, continuous improvement and effective stakeholder engagement. Key Responsibilities Manage and maintain the ServiceNow platform on a day-to-day BAU basis Provide support across multiple ServiceNow modules, with particular focus on ITSM, SPM, HR and CMS (additional module exposure advantageous) Drive timely resolution of incidents and service requests related to the platform Support and coordinate platform enhancements, configuration changes and minor developments Participate in and contribute to ServiceNow-related meetings, working groups and governance forums Collaborate with business stakeholders, process owners and technical teams to prioritise and resolve issues Ensure platform stability, data quality and adherence to best practices Assist with documentation, knowledge articles and handover materials as required Identify opportunities for continuous improvement of ServiceNow processes and configuration Minimum Requirements Minimum 3 years hands-on experience maintaining and supporting ServiceNow platforms in a live \/ BAU environment Proven experience managing a ServiceNow instance end-to-end Solid practical exposure to multiple ServiceNow modules, specifically: ITSM (Incident, Problem, Change, Request, Knowledge, etc.) SPM (Strategic Portfolio Management) HR Service Delivery CMS (Content Management \/ Service Portal related) Demonstrated track record of driving incident resolution and platform enhancements Strong understanding of ServiceNow best practices, configuration and platform administration Ability to work independently while collaborating effectively with cross-functional teams Excellent communication and stakeholder management skills Willingness and ability to work full-time on-site in Sandton (5 days per week) Advantageous Experience with additional ServiceNow modules (e.g. ITOM, SecOps, Customer Service, etc.) ServiceNow certifications (CSA, CAD, or module-specific) Exposure to ServiceNow integrations, Flow Designer, or scripting (where applicable) Experience in large or complex enterprise environments Familiarity with ITIL processes and frameworks Personal Attributes Proactive and solution-oriented Strong ownership and accountability Ability to prioritise effectively in a BAU support environment Clear communicator who can engage both technical and non-technical stakeholders Comfortable working under pressure and to deadlines Engagement Details Start: ASAP Location: Sandton – fully on-site (5 days per week) Duration: To be confirmed (contract) Reporting: Into the relevant ServiceNow \/ IT Service Management team