Industrial Relations Specialist

WHAT WILL YOU DO

• Facilitate end-to-end disciplinary processes in liaison with line management and represent the employer at CCMA on assigned cases.
• Provide responsive and high-quality support, training and advice to all parts of the business including line managers to ensure the appropriate management of all employee relations issues including in particular change management, grievances, poor performance and disciplinary action.
• Lead in the continued improvement of the health of the organization by monitoring performance indicators, such as absenteeism levels, grievances levels, disciplinary processes, employee wellbeing matters, development of initiatives and solutions.
• Representation of the Company at external tribunals (e.g. CCMA, Labour court).
• Coordinate union meetings with HR and Management and follow up on items raised
• Exposure in and processing of retrenchments.
• Facilitate and participate in the employee relations aspects of proposed changes in the organization.
• Facilitate wage negotiations.
• Provide input into sub-functional planning.
• Resolve problems as they are encountered to ensure achievement against plan.
• Remain up to date with legislation and the industry in general.
• Adhere to statutory regulations, organizational standards, policies and procedures.
• Report non-compliance and implement corrective actions to ensure compliance.
• Contribute to the development and continuous improvement of organizational standards, policies and procedures within span of control and monitor implementation to ensure full compliance.
• Develop and promote feedback mechanisms for employees to influence the continuous improvement of human resource services.
• Collate and submit reports.
• Recruitment and coordination on various levels including bulk recruitment.
• Partner and support line managers to implement end-to-end people management processes and provide day-to-day operational support in the management thereof. This includes and is not limited to talent acquisition, reward and recognition, development, performance-, talent- and change management, with an expertise and a core focus on Industrial Relations.
• Provide support and assist execution of ad-hoc human resources projects.
• Monitor budgets, resolve gaps.
• Support identification and development of processes to optimize cost efficiency.
• Build support and maintain healthy, diverse internal and external relationships to ensure achievement of organizational goals.

• Degree in Industrial Psychology / Human Resources / Social Sciences / LLB.
• Minimum 5-8 Years IR / Employee relations expertise gained within the BPO industry
• Ability to chair hearings
• Intermediate Microsoft Office / HR Systems is essential.
• Solid, proven and applied understanding of labour law and employment equity regulations.
• Solid and proven HR administration skills.
• Proven people management skills.
• Advanced skills in cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications
• Adept at using different sourcing techniques and platforms
• Excellent analytical skills
• Must be willing to work shifts: 12pm to 9pm