Industrial Sales Engineer

SUMMARY:

Our client based in Cape Town is looking for an Industrial Sales Engineer to ensure the definition of the product offer and sale of the company’s products and services within a defined geographic area. Ensures consistent and profitable growth in sales revenues through positive planning and interaction with current / prospective customers by providing professional solutions.

POSITION INFO:

Qualifications

·         Matric / grade 12

·         At least N3 Technical qualification

·         Recognized Sales and/or Marketing Qualification  

·         Minimum of 3 - 5 Years within a solutions selling environment

·         Valid driver’s license and reliable car essential

·          

Experience and Skills

·         3-5 years’ experience in a “solutions selling” environment.

·         3 -5 years of experience in selling and specifying solar systems

·         Industrial Battery/ Electrical/Solar/ Standby Power/ Traction

·         Business Acumen

·         Communication (Verbal and Written)

·         Compliance

·         Decision Making

·         Providing direction and clarity

Responsibilities

·         Visit customers and potential new customers according to a set daily calling cycle and, if applicable, a new business development schedule

·         Analyze and provide feedback on buying patterns of customers in geographical area in order to meet target objectives

·         Access and manage all warranty claims, according to set policies & procedures, with the exception of those weeks attended too by service representatives

·         Provides ideas to increase sales within the area of responsibility

·         In conjunction with Territory Team Leaders and Regional Sales Managers give input to the development of model stock for each customer to decrease rotations

·         Build and sustain great customer service levels and business relationships in support of business objectives

·         Build and sustain good internal service levels and business relationships with the Central functions in support of business objectives. (Finance, HR, Marketing, Operations etc.)

·         Training of customers to ensure customers are kept up to date with technical product changes

·         Implementation of new marketing and promotion ideas and assist customers in aligning their strategy with that of the Company marketing strategy

·         Monitor monthly sales per customer, understanding reasons for volume gains / declines

·         Review scrap recovery by customer on a weekly basis and visit bottom performing customers to ensure the return of scrap is increased and optimized

·         Resolve or escalate all customer queries/complaints according to relevant to Company  policies and procedures

·         Determine the customer requirement regarding POS material per customer

·         Make recommendations on product enhancements for improved sales potential

·         New business opportunities by identifying potential dealers and distributors and cross selling opportunities

·         Canvassing and opening of new customer accounts based on their viability as future customers (includes assistance with the credit application process)

·         Update customer database by providing new information regarding new customers and/or updating existing information.

·         Ensure 100% accuracy of all master data per geographical area (also critical for CRM purposes)

·         Monthly reporting and meetings with the Industrial Business Development Manager to feedback status of existing and new business

·         Implement initiatives in accordance with Automotive Marketing Strategy

·         Managing market share for all types and brands of batteries

·         Maintain and monitor market share on a monthly basis

·         Grow market share to budget requirements ensuring target achievement

·         Feedback on sales activity is done on a monthly basis at the SBO meeting at Business Unit Level

·         Review all customers in their area relating to performance adherence to KPA''s

·         Ensure that technical developments in the market are reported to the Industrial Business Development Manager for escalation to the Technical/ Marketing team on an ongoing basis

·         Ongoing tracking and reporting on competitor activity in the region

·         Conduct regular engagements with Territory Team Leaders and Regional Sales Managers on performance against set targets for:

·         Sales Volumes

·         Profitability

·         Warrantee compliance

·         Scrap return rate

·         Call cycle performance

·         Rotation performance

·         Set up monthly meetings and discuss action plans relating overall debtors as per standard trading terms and conditions in line with targets

·         Ensure that operational costs are curbed by reducing unnecessary expenses and adhering to expense policy

·         Conduct regular pricing surveys in the region and report findings to the Industrial Business Development Manager so as to maintain & grow market share

·         Ensuring that discounts are managed in accordance with set parameters

·         To ensure that the relevant sales target is achieved in accordance with budget

·         To ensure compliance to all relevant to the company sales and operations policies and procedures

·         Report any incidences of alleged misconduct/non-performance to Senior Management to ensure action is taken as required

·         Ensure that all HR administrative issues are processed accordingly 

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