Information Liaison Officer

Recruiter:

Sydsen

Job Ref:

PTA000788/CS

Date posted:

Friday, November 14, 2025

Location:

Johannesburg, South Africa

SUMMARY:
An established organisation in the automotive sector is seeking a dynamic, service-driven Information & Liaison Officer to join their team.

This role is ideal for someone who thrives in a fast-paced environment, enjoys assisting customers, and communicates with confidence and professionalism.

If you’re motivated, organised, and passionate about delivering excellent service, this is a great opportunity to make a meaningful impact.

POSITION INFO:
Our client in the automotive industry is looking for an Information and Liaison Officer to join their team in Gauteng, Johannesburg.

Requirements:

Grade 12 (Matric)
Previous call centre experience (essential)
Fluency in additional South African languages (advantageous)
Ability to work effectively under pressure
Knowledge of the Consumer Protection Act (advantageous)
Knowledge of the South African Automotive Industry Code of Conduct (advantageous)
Strong computer literacy
Proven call centre experience
Proficiency in English and at least one additional South African language
Excellent interpersonal and communication skills
Good health and the ability to manage high-volume workloads

Duties and Responsibilities:

Handle incoming telephone enquiries, requests for advice, and follow-ups on current cases from complainants and industry participants.
Update and maintain the complaints management system.
Provide telephonic advice to complainants and industry participants on the Consumer Protection Act.
Liaise effectively with internal staff across all levels.

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