Infrastructure Manager

SUMMARY:

• Manage all IT Infrastructure operations in Cape Town, Johannesburg, Regional Offices, not limited to local office
• Be available in providing solutions and advice and issue resolution to IT Personnel who support physical infrastructure, clients facing branches throughout Southern Africa
• Oversee the installation, configuration, maintenance and troubleshooting of all networks related WAN/ LAN/ WLAN networks
• Voice Telephony software and hardware (Current VOIP (Asterisk 3CX, Paton, supporting 120 seats)
• Microsoft Windows 10 & 11, Apple Mac, Linux, Veeamware
• Software support
  • Desktop Support
  • Microsoft Suite
  • Cargowise One
  • 3cx Telephony
  • Microsoft Server Technologies– Virtual and physical
  • Cloud and virtualization environments setting up configs
  • Symantec
  • SharePoint
  • Sage Payroll
  • ERS Biometrics
• Research and recommendation of hardware and software solutions to meet the requirements of a rapidly evolving organisation and IT environment
• Troubleshooting hardware, software, WAN, LAN, WLan
• Disaster Recovery policy and programme, mitigation of downtime for network and critical IT Systems
• Regular reports on key metrics relating to network stability, availability, analysis on problems as and when they occur
• Website and Intranet Management, Configurations
• Helpdesk management – with 24/7 availability
• Line Management
• Liaise with third party hardware and software suppliers, ensuring suppliers remain accountable and provide services as contracted by establishing measurable to gauge performance.
• Cybersecurity
• Supports all users with desktop, printer and software issues that are escalated to Tier 3
• Ensure all PCs have the latest software, appropriate server access and security, logged and tracked in the helpdesk
• Responsible for overall IT infrastructure, health and maintenance
• Sets up server monitoring and reporting system
• Sets up and monitors system backup mechanisms with Veeam
• Maintain and improve the Disaster Recovery Plan
• Implements necessary security & systems policies
• Office 365 Administration
• Network Administration
• Implements necessary security systems & policies
• Maintain firewalls and security infrastructure
• Asset management - records location, cost & status of all technology-related resources
• Ensure all hardware and software are up to date, and in suitable working conditions.
• Ensures up-to-date use of all software licenses in Microsoft processes to ensure compliance
• Purchasing of all IT-related equipment.
• Plans, manage & co-ordinate all IT projects and ensure projects are delivered

• ± 2 years' experience as a Network/ infrastructure engineer
• ± 5 years' experience as IT Support and administration
• Experience in network infrastructure
• Experience in local, wide area networks
• System Configurations, setup, troubleshooting, planning and design, implementation and user support
• Installation and support of Microsoft Server Technologies, Microsoft and Linux O/S
• Support in telecommunications equipment, Paton, design, and servers (VOIP), (AV)

• Information technology engineering, or other related disciplines
• Networks administration
• Previous experience in Line Management and supervision
• Attitude – Team member driven, smart, ambitious, and constantly encourage to use initiative, bring the team and business forward. 100% ambitious – focused on proactive approach, meeting goals, and creating a fun and can do attitude

POSITION INFO:

• Manage all IT Infrastructure operations in Cape Town, Johannesburg, Regional Offices, not limited to local office
• Be available in providing solutions and advice and issue resolution to IT Personnel who support physical infrastructure, clients facing branches throughout Southern Africa
• Oversee the installation, configuration, maintenance and troubleshooting of all networks related WAN/ LAN/ WLAN networks
• Voice Telephony software and hardware (Current VOIP (Asterisk 3CX, Paton, supporting 120 seats)
• Microsoft Windows 10 & 11, Apple Mac, Linux, Veeamware
• Software support
  • Desktop Support
  • Microsoft Suite
  • Cargowise One
  • 3cx Telephony
  • Microsoft Server Technologies– Virtual and physical
  • Cloud and virtualization environments setting up configs
  • Symantec
  • SharePoint
  • Sage Payroll
  • ERS Biometrics
• Research and recommendation of hardware and software solutions to meet the requirements of a rapidly evolving organisation and IT environment
• Troubleshooting hardware, software, WAN, LAN, WLan
• Disaster Recovery policy and programme, mitigation of downtime for network and critical IT Systems
• Regular reports on key metrics relating to network stability, availability, analysis on problems as and when they occur
• Website and Intranet Management, Configurations
• Helpdesk management – with 24/7 availability
• Line Management
• Liaise with third party hardware and software suppliers, ensuring suppliers remain accountable and provide services as contracted by establishing measurable to gauge performance.
• Cybersecurity
• Supports all users with desktop, printer and software issues that are escalated to Tier 3
• Ensure all PCs have the latest software, appropriate server access and security, logged and tracked in the helpdesk
• Responsible for overall IT infrastructure, health and maintenance
• Sets up server monitoring and reporting system
• Sets up and monitors system backup mechanisms with Veeam
• Maintain and improve the Disaster Recovery Plan
• Implements necessary security & systems policies
• Office 365 Administration
• Network Administration
• Implements necessary security systems & policies
• Maintain firewalls and security infrastructure
• Asset management - records location, cost & status of all technology-related resources
• Ensure all hardware and software are up to date, and in suitable working conditions.
• Ensures up-to-date use of all software licenses in Microsoft processes to ensure compliance
• Purchasing of all IT-related equipment.
• Plans, manage & co-ordinate all IT projects and ensure projects are delivered

• ± 2 years' experience as a Network/ infrastructure engineer
• ± 5 years' experience as IT Support and administration
• Experience in network infrastructure
• Experience in local, wide area networks
• System Configurations, setup, troubleshooting, planning and design, implementation and user support
• Installation and support of Microsoft Server Technologies, Microsoft and Linux O/S
• Support in telecommunications equipment, Paton, design, and servers (VOIP), (AV)

• Information technology engineering, or other related disciplines
• Networks administration
• Previous experience in Line Management and supervision
• Attitude – Team member driven, smart, ambitious, and constantly encourage to use initiative, bring the team and business forward. 100% ambitious – focused on proactive approach, meeting goals, and creating a fun and can do attitude