Infrastructure Specialist

SUMMARY:
To administer (design, planning, installation, configuration and maintenance of) daily availability and efficiency of communication, network and technology infrastructure

POSITION INFO:

Main Output and Responsibilities

BUSINESS OPERATION

Provide Infrastructure Support through:

• Working with end users to identify and delivering required PC service levels.
• Liaising with, and providing training and support to, end-users and staff on computer operation and other IT-related issues.
• Installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstation hardware, networked peripheral devices, and networking hardware and software products.
• Where required, installing, configuring, testing, maintaining, monitoring, and troubleshoot associated end-user workstation software and networking software products.
• Performing on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receiving and responding to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Performing on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Management of IT ticketing system

Manage Infrastructure

• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Monitor and test PC performance and provide PC performance statistics and reports.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• If necessary, liaise with third-party support and PC equipment vendors position requirements
• Maintain servers and ensure that the back-up electricity supply equipment are available (what does administration of server entail)
• Cloud Computing (what about it??)
• Cyber Security (What about it?
• Administer the technical expertise and direction of the infrastructure & national systems team.
• Administer the IT Risk assessment, penetration test, vulnerability scans, and social engineering.
• Responsible for all administration related to data security, system backups and disaster recovery procedures.
• Responsible for conducting regular vulnerability scans and disaster recovery simulations; and communicating the critical results to management.
• Educates management & staff on security risk through continuous reporting and presentations.
• Monitors Information Security industry trends and educates the Institute of critical information.
• Implement and administers the Information Security Programme to include policies, procedures, and standards.
• ls the project initiatives to research, validate, and manage Information Security vendors and products to ensure robust detection, prevention, and monitoring tools are in place.
• Assist in defining the Information Security plan to resolve gaps identified from audits, risk assessments or vulnerability scans.
• Assist in leading cyber security investigations providing summaries and recommendations to resolve the matter.
• Works closely with IT and project teams to ensure that new projects meet or exceed information security requirements.
• Assist in leading Information Security, Server infrastructure to align with organizational strategic objectives, goals, and risk tolerance.

RISK MANAGEMENT

• Adhere to the Institute’s legal and ethical requirements, policies, processes and procedures
• Assist in conducting and documenting department risk assessment
• Assist in managing negative audit findings
• Providing support in adherence to the department’s policies, processes and procedures.
• Manage department’s records,
• Assist in ensuring Disaster Recovery
• Assisting in managing cyber security

STAKEHOLDER RELATIONSHIP MANAGEMENT

Internal

• Participate in key decisions as a member of the department team
• Maintain in-depth relations with all members of the department’s team and staff

External

• Manage relationships with department external service providers
• Manage contracts in conjunction with the Legal department of all external services providers
• Ensure compliance of Service Level Agreement by the service provider
• Manage relationship with external service providers

REPORTING

• Report all none-compliance to the Institute’s policies, processes and procedures

Qualifications and Requirements

• Degree in Computer Science, Information Technology, or related field.
• At least 4 years of information security experience.
• At least 4 years of server administration experience.
• At least 4 years of experience with managing cloud infrastructure, including AWS & Azure
• Experience with standards and best practices such as ISO27001, SIEM, POPIA, GDPR & SOC 2 compliance.
• Required demonstrated knowledge of information technology security trends and leading best practices.
• Minimum of 2 years’ experience directly leading infrastructure or security focused staff in a team environment.
• Experience and expertise in managing and administering infrastructure and data systems.
• Minimum of 3 years’ experience in at least five of the following: access control systems and methodology; business continuity and disaster recovery planning; risk, response, and recovery; network security architecture; security management practices; audit and monitoring; enterprise and IT risk assessments; incident response management.
• Demonstrable experience of managing complex disaster recovery plans & procedures.
• Demonstrable experience of drafting and introduction of data protection and disaster recovery policies.
• Requires working knowledge of ISP’s and its operations and procedures.
• Excellent time management skills and the ability to prioritize multiple initiatives and projects.
• Ability to operate at all levels of the organization.
• Excellent interpersonal skills including oral and written communications.
• Ability to manage change within the organization.
• Ability to maintain a high level of confidentiality.
• Technically proficient in IT and Information Security controls and concepts.
• Demonstrate flexibility and the ability to work in a team environment.
• Strong organizational and planning skills, resourcefulness, and creative problem-solving skills.

Competencies

• Networking and influencing skills
• Networking and influencing skills
• Results Oriented
• Visionary
• Strategic Thinking
• Decisiveness
• Industry and Organisational astuteness
• Professional
• High work ethic
• Innovation
• Self-Starter
• Creativity
• Disciplined
• Driven
• Persistence
• Willing to serve
• Numerical Acumen
• Project Management
• Planning and Organising
• Interpersonal Skills
• Influencing Skills
• Communication
• Analysis and Coordination
• Risk Management
• Knowledge in facilities management
• Knowledge in Legislation
• Writing skills
• IT Skills
• Negotiation skills
• Influencing Skills
• Planning and organisational skills
• Good Presentation Skills
• Problem solving and resolving queries